Summary
Overview
Work History
Education
Skills
Loaned Resource Project (4/29-07/15/2024)
Timeline
Generic

Courtney Chambers

Houston,TX

Summary

Seasoned and highly motivated insurance specialist with excellent planning and problem solving abilities. Offering several years of experience and a desire to take on any challenge. Organized, driven and adaptable professional with successful history managing high caseloads in fast-paced environments.

Overview

12
12
years of professional experience

Work History

Claims Customer Care Associate

Liberty Mutual
Remote, TX
02.2013 - Current
  • Provided exceptional customer service and compassion to clients regarding their insurance claims and coverage inquiries.
  • Maintained accurate documentation of all claim activity within designated system.
  • Enhanced claim process by asking probing and critical thinking questions to help adjuster expedite claims.
  • Demonstrated efficient and independent management of claim intake while utilizing good judgement.

Reservation Specialist

Travel Outlook
Houston, TX
06.2019 - 01.2022
  • Created comprehensive daily reports documenting all reservations and bookings.
  • Offered timely responses to customer queries through both telephone and email channels while maintaining professionalism.
  • Demonstrated consistent adherence to hotel policies while handling reservation modifications and cancellations.
  • Conducted regular audits to identify and rectify discrepancies or errors in bookings.

Information Technology Specialist

General Dynamics Information Technology Inc
Hattiesburg, MS
04.2017 - 01.2022
  • Managed high call volume while maintaining company time-handle on phone calls.
  • Enhanced productivity by proficiently utilizing computer software and effectively multitasking with dual screens and programs.
  • Conducted a thorough analysis of customer concerns, formulated effective solutions, and provided access to relevant information.
  • Demonstrated exceptional skills in managing difficult customer interactions and resolving conflicts.

Education

All-lines Adjuster -

Adjuster Pro
02-2022

Bachelor of Science - Family Relations

University of Southern Mississippi
Hattiesburg, MS
05-2019

Skills

  • Clear writing and communication skills
  • Analytical Thinking
  • Mediation and Conflict Management
  • Timely Data Input
  • Detail-Oriented Organization
  • Relationship Building

Loaned Resource Project (4/29-07/15/2024)

  • located correct producer and client's information to process commission payment.
  • processed high volume of new application reports.
  • utilized and tracked payment information, using multiple software and SOPs.

Timeline

Reservation Specialist

Travel Outlook
06.2019 - 01.2022

Information Technology Specialist

General Dynamics Information Technology Inc
04.2017 - 01.2022

Claims Customer Care Associate

Liberty Mutual
02.2013 - Current

All-lines Adjuster -

Adjuster Pro

Bachelor of Science - Family Relations

University of Southern Mississippi

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Courtney Chambers