Megan Goebel
Yutan,NE
Summary
Current employee known for high performance, commitment to accuracy and professionalism. Skilled in providing empathetic customer support, and managing time effectively. Excels in communication, problem-solving, and adaptability.
Overview
11
11
years of professional experience
Work History
Claims Customer Care Associate
Lincoln Financial Group
Yutan
12.2025 - Current
- Manage a high volume of incoming calls while adhering to quality standards.
- Resolved customer concerns using active listening and calm communication.
- Explain claim processes, forms, and next steps.
- Assist claimants and providers with problems or questions regarding claims.
- Ask probing questions and provide tailored solutions to effectively resolve customer issues.
- Facilitate job shadowing for returning employees to enhance knowledge transfer.
- Provide mentoring to new customer service team members.
- Participate in pilot program to enhance consistency of note taking.
Household Manager
Self Employed
Yutan, NE
12.2016 - Current
- Developed and maintained efficient organization systems for household items, paperwork, and finances.
- Coordinated communication with external contacts including schools and doctors' offices to ensure smooth operations for family needs.
- Created detailed schedules to ensure timely completion of projects and tasks.
- Developed and maintained organization systems for household items, paperwork, and finances to streamline daily operations.
- Created detailed schedules to guide timely completion of household projects and tasks.
- Prioritized tasks based on importance and urgency while meeting deadlines.
- Created unique experiences, providing excellent service and attention to needs.
Social Services Worker
DHHS
Fremont, NE
08.2024 - 11.2025
- Conducted intakes and assessments of individuals to determine eligibility for social services programs.
- Determined and verified eligibility for program services.
- Explained program requirements and benefit options to DHHS clients.
- Answered inbound calls and assisted clients with completing applications for government benefits.
- Establish positive relationships with clients by providing effective communication, active listening and resolving problems.
- Navigate multiple systems and screens to verify client information and conduct research to resolve inquiries.
- Adhered to ethical standards when dealing with confidential information regarding clients.
- Maintained case files, records and documentation to ensure compliance with all regulations and policies.
- Maintained documentation of emergency incidents for compliance and review.
Lead Night Auditor
Rodeway Inn and Suites
Fremont, NE
10.2023 - 08.2024
- Reviewed night shift operations for accuracy and compliance with hotel standards.
- Resolved challenging situations during shifts by applying effective problem-solving techniques.
- Trained new employees on front desk operations and supported existing staff members.
- Adhered to all company guidelines related to security measures for protecting confidential information.
- Investigated and addressed customer complaints and inquiries promptly, enhancing guest satisfaction.
- Verified and swiped credit cards for authorization using electronic acceptance methods.
- Coordinated with maintenance and housekeeping to resolve customer complaints and concerns efficiently.
Special Education Paraprofessional
Fremont Public School
Fremont, NE
10.2015 - 12.2016
- Supported students in developing life skills, enhancing classroom routines and promoting positive behavior.
- Assisted special needs students in academic and social tasks.
- Monitored and reinforced appropriate social skills, fostering positive interactions in classrooms and on playgrounds.
- Assisted students in the use of educational computer programs and technologies.
- Taught socially acceptable behavior through behavior modification and positive reinforcement techniques, contributing to improved student conduct.
- Communicated key concepts to students with guidance from educators.
- Participated in staff meetings and contributed to committee discussions.
Education
Associate in Science (A.S.) - Early Childhood Education (AECE)
Southeast Community College
Lincoln, NESkills
- Teamwork and collaboration
- Effective communication
- Customer service
- Problem-solving
- Organizational systems
- Dependability
- Ethical decision-making
- Multitasking
- Attention to detail
- Customer relationship management
Timeline
Claims Customer Care Associate
Lincoln Financial Group
12.2025 - Current
Social Services Worker
DHHS
08.2024 - 11.2025
Lead Night Auditor
Rodeway Inn and Suites
10.2023 - 08.2024
Household Manager
Self Employed
12.2016 - Current
Special Education Paraprofessional
Fremont Public School
10.2015 - 12.2016
Associate in Science (A.S.) - Early Childhood Education (AECE)
Southeast Community College