Summary
Overview
Work History
Education
Skills
Timeline
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Courtney Champagne

Cumberland,RI

Summary

Dedicated and result-driven Senior Account Manager bringing 12 years of experience as a senior manager in high-volume environments. Highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously, while providing exceptional customer service. Dedicated team player, excellent multi-tasker with strong communication skills that are exhibited during yearly client relationship surveys and internal performance reviews.

Overview

5
5
years of professional experience

Work History

Senior Analyst, Account Management

CVS Health
Lincoln, RI
02.2019 - Current
  • Oversee 15+ diverse accounts with over $75 million in annual pharmacy spend
  • Develop productive relationships with business representatives and consulted closely to uncover needs and match available solutions
  • Communicate with clients via email, phone, online presentations, screen-share and in-person meetings
  • Ability to work independently in a fast paced and changing work environment with quick turnaround
  • Cultivating long-term relationships with clients to achieve customer objectives
  • Updating account plans based on changing markets, client conditions and competitor activity
  • Identifying root causes and assisting with driving practical and creative solutions
  • Knowledge of using various platforms throughout the day; RxClaim/AS400, EzQuery, RxNavigator, COS/CCA, Peoplesafe
  • Recipient of the 2020 and 2021 Welcome Season Champion
  • Recipient of Mid-Year Outstanding Performer 2021
  • Founding group member of Caremark's "Culture Committee"

Store Market Manager (General Manager)

Lenscrafters
Boston, MA
06.2018 - 01.2019
  • Leader and business owner within the marketplace and Lenscrafters enterprise across Massachusetts
  • Drove top line and profitability growth, delivered key performance metrics through the brand proposition ensuring flawless execution of superior customer and patient experience
  • Established high standards of performance and operational excellence through exceptional high performing talent and adherence to all policies and
    procedures
  • Proposed and executed business plans to maximize sales and profit, identified root causes of issues and addressed recovery opportunities
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

Operations Manager, Trainer

Theory
Wrentham, MA
09.2017 - 04.2018
  • Responsible for overseeing operational procedures and training of new employees in the New England market
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Generated repeat business by developing and maintaining strong team of employees devoted to customer service.
  • Hired, trained and supervised retail team members bringing in $3M in annual revenue.

Education

Bachelor of Science - Health Care Administration

Rhode Island College
Providence, RI
05.2017

Skills

  • Customer Communication
  • Business Analysis
  • Data and Analytics
  • Adaptability and Flexibility
  • Effective Working Relationships
  • Operational Efficiency

Timeline

Senior Analyst, Account Management

CVS Health
02.2019 - Current

Store Market Manager (General Manager)

Lenscrafters
06.2018 - 01.2019

Operations Manager, Trainer

Theory
09.2017 - 04.2018

Bachelor of Science - Health Care Administration

Rhode Island College

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Courtney Champagne