Courtney Childers
Kennewick
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
10
10
years of professional experience
Work History
General Manager
Crumbl
Kennewick, WA
09.2021 - Current
- Oversaw daily operations to ensure optimal workflow and productivity.
- Implemented training programs to enhance staff performance and develop managerial skills.
- Streamlined inventory management processes, improving order accuracy and reducing waste.
- Developed strategies to increase customer engagement and enhance brand loyalty within the community.
- Analyzed sales data to identify trends, informing strategic decision-making for product offerings.
- Fostered a positive work environment through effective communication and employee recognition initiatives.
- Managed budget allocations effectively, ensuring financial health of operations while meeting business goals.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Caregiver
CDWA
Kennewick, WA & Irrigon, OR
06.2018 - 09.2021
- Provided compassionate personal care, assisting clients with daily living activities and enhancing overall well-being.
- Administered medication and monitored vital signs to ensure client health and safety.
- Developed and maintained strong relationships with clients, fostering trust and emotional support.
- Implemented individualized care plans based on client needs, improving quality of life through tailored activities.
- Coordinated transportation and scheduled medical appointments for clients, facilitating access to essential healthcare services.
- Communicated effectively with families regarding client progress and changes in condition, promoting transparency in care.
- Assisted in managing household tasks, including meal preparation and light housekeeping, to maintain a safe living environment.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Server
Shanon's Place
Hermiston, OR
08.2015 - 05.2018
- Managed food and beverage orders efficiently, reducing wait times for customers.
- Resolved customer complaints promptly, enhancing overall dining experience.
- Mentored junior servers, fostering a team-oriented environment and enhancing performance quality.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest satisfaction.
Education
Associate of Applied Science -
Charter College
09-2019
Certificate - Medical Office Administration
Charter College
04-2019
High School Diploma -
Umatilla High School
05-2017
Skills
- Leadership and team building
- Verbal and written communication
- Administrative skills
- Staff management
- Staff training
- Customer relationship management
- Employee scheduling
- Team player
- Efficient multi-tasker
- Time management
- Labor cost controls
- Deadline oriented
Timeline
General Manager
Crumbl
09.2021 - Current
Caregiver
CDWA
06.2018 - 09.2021
Server
Shanon's Place
08.2015 - 05.2018
Associate of Applied Science -
Charter College
Certificate - Medical Office Administration
Charter College
High School Diploma -
Umatilla High School