Courtney Chittum
Roanoke,VA
Summary
Accomplished in customer service satisfaction and positive attitudes, my position at Carilion Roanoke Memorial Hospital and Food Lion heightned my expertise in customer service and Microsoft Excel. Adept at leading teams and managing diverse tasks, I excel in creating positive guest experiences through exceptional service and efficient problem resolution. I am a hard worker with a flexible schedule and a quick learner.
Overview
5
5
years of professional experience
Work History
Guest Service Representative
Carilion Roanoke Memorial Hospital
06.2023 - Current
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Handled customer complaints to satisfy and retain guests.
Customer Service Lead
Food Lion
04.2020 - 05.2023
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
- Handled cashier register and cash/card transactions
- Greeted guests as they came in
Hair Salon Receptionist
JCPenney
05.2019 - 01.2020
- Managed inventory of salon products, ensuring adequate stock levels were maintained for smooth operations.
- Improved customer relations, effectively communicating with clients over the phone and in person to provide accurate information on services and pricing.
- Supported hairstylists by coordinating their schedules, ensuring optimal productivity.
- Processed payments accurately, handling cash transactions and balancing daily sales reports.
Education
High School Diploma -
Staunton River High School
Moneta, VA06.2010
Skills
Customer Service
Computer Skills
Guest accommodations
Detail Oriented
Flexible Schedule
Teamwork and Collaboration
Multitasking
MIcrosoft Excel
Epic
Timeline
Guest Service Representative
Carilion Roanoke Memorial Hospital
06.2023 - Current
Customer Service Lead
Food Lion
04.2020 - 05.2023
Hair Salon Receptionist
JCPenney
05.2019 - 01.2020
High School Diploma -
Staunton River High School
Similar Profiles
TAYLOR N. SUTTENFIELDTAYLOR N. SUTTENFIELD
Unit Clerk at Carilion Roanoke Memorial HospitalUnit Clerk at Carilion Roanoke Memorial Hospital
REBECCA JO EISNERREBECCA JO EISNER
Clinical Associate, Emergency Department at Carilion Clinic Roanoke Memorial HospitalClinical Associate, Emergency Department at Carilion Clinic Roanoke Memorial Hospital
ALAJE’ TerryALAJE’ Terry
Patient Care Technician at Carilion Roanoke Memorial HospitalPatient Care Technician at Carilion Roanoke Memorial Hospital
Joshua FoxJoshua Fox
Materials Management Specialist 2 at Carilion Roanoke Memorial HospitalMaterials Management Specialist 2 at Carilion Roanoke Memorial Hospital
Zachary McAllisterZachary McAllister
Cashier at KrogerCashier at Kroger