Courtney Clark

NorthKey Community Care is a non-profit organization that transforms lives and communities through excellence in mental health, substance use, and intellectual and developmental disability services

• Independently manages over 45 individuals with disabilities, ensuring their well-being and satisfaction
• Trains and mentors team members, contributing to their professional growth and the overall success of the team
• Coaches and guides representatives and employees of clients, ensuring compliance and strict adherence to state regulations
• Evaluates and collaborates with agencies to develop person-centered service plans tailored to the unique needs and goals of each client
• Proficiently schedule and conduct monthly meetings to monitor service quality and promptly address any concerns, ensuring the highest level of care and support
• Maintaining a consistent track record of 100% acceptable charts over the last 8 years
• Designs and implements numerous organizational tools and tracking forms to enhance operational efficiency and improve service delivery
• Serves as a liaison to assist clients and families with accessing resources and funding.