Courtney Clayton
Roswell,GA
Summary
Dynamic professional with a proven track record at Off Leash Restaurant and Dog Park, enhancing customer satisfaction and streamlining operations. Excelled in recruiting and training staff, significantly improving service quality. Skilled in CSS and adept at fostering positive customer relationships, demonstrating a unique blend of technical and interpersonal skills.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Off Leash Restaurant and Dog Park
08.2024 - Current
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Lead Server Trainer
Off Leash Restaurant and Dog Park
07.2024 - Current
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
Lead Server
Mary Lucille's
11.2023 - 07.2024
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Lead Front Desk Receptionist
Windward Eye Care Group
06.2022 - 09.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Maintained confidentiality of sensitive data to protect customer and business information.
Education
High School Diploma -
New Hanover High School
Wilmington, NC06-2009
Skills
- Sales monitoring
- Budget assistance
- Recruiting and interviewing
- CSS
- Customer service and satisfaction
Timeline
Assistant Manager
Off Leash Restaurant and Dog Park
08.2024 - Current
Lead Server Trainer
Off Leash Restaurant and Dog Park
07.2024 - Current
Lead Server
Mary Lucille's
11.2023 - 07.2024
Lead Front Desk Receptionist
Windward Eye Care Group
06.2022 - 09.2023
High School Diploma -
New Hanover High School
Similar Profiles
Kaiden LaFountainKaiden LaFountain
Animal Care Attendant at The Pack Indoor Dog ParkAnimal Care Attendant at The Pack Indoor Dog Park
Roisin LanganRoisin Langan
Dog Park Associate at JB's Indoor Dog ParkDog Park Associate at JB's Indoor Dog Park
Litzi Monzon-RuizLitzi Monzon-Ruiz
Server at Lazy Dog Restaurant & BarServer at Lazy Dog Restaurant & Bar