COURTNEY CLEVELAND
NAVARRE,FL
Summary
Data Entry Specialist with over a decade of experience in logistics and customer service, excelling in optimizing operations and improving efficiency. Demonstrates exceptional negotiation and problem-solving abilities, recognized by multiple customer service awards, and skilled in dispatch and collections. Committed to leveraging analytical skills to enhance data-driven decision-making and support organizational growth.
Overview
12
12
years of professional experience
Work History
Router/Dispatcher
WM Remote
06.2017 - Current
- Managed multiple projects simultaneously while maintaining strict deadlines and high-quality work standards.
- Streamlined network traffic for increased productivity with appropriate load balancing techniques.
- Enhanced system performance through regular router firmware updates and maintenance tasks.
- Collaborated with team members to troubleshoot and resolve complex routing issues, ensuring minimal downtime.
- Provided technical guidance to junior team members regarding best practices in router configuration management and troubleshooting techniques.
- Evaluated and recommended new routing technologies to enhance overall network performance.
Customer Service/Assistant Manager
Credit Central LLC
01.2013 - 05.2017
- Answered customer questions about product availability and shipment times.
- Maintained clean and organized work environment to maintain customer safety.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
Education
High School -
Houston County High School
Columbia, AL05.2008
Skills
- Multitasking
- Customer Service
- Problem solving
- Collections
- Cash Management
- Dispatch
- Operations
- Administrative
- Quality Assurance
- Training & Development
- Customer Engagement
- Attention to Detail
- Project Coordination
- Data entry
- Microsoft Excel
- Time management
- Microsoft Word
Additional Information
WM, Multitasking in fast paced environment, Customer Service, Microsoft/Excel updates, Routing, Identifying issues and prioritizing for solutions, Credit Central LLC, Loan processing, Credit pulling, Filing, Collections, Cash Management, Won 3 Customer Service Rep awards, Data entry, Coordinate logistics, enhancing delivery efficiency for improved customer satisfaction, Streamline routing, achieving a boost in customer satisfaction through efficient deliveries, Utilize Excel for data analysis to support strategic decision-making and enhance dispatch processes, Implement adaptive routing strategies, significantly improving response times and operational reliability, Managed loan processing, earning 3 awards for efficiency gains, Enhanced credit analysis, ensuring compliance and document retrieval, Led collections team, boosting recovery rates and mentoring new hires, Conducted credit analyses, optimizing loan approval processes, Performed data entry with precision and accuracy
Accomplishments
Certifications in Customer Service and awards for #1 CSR 3 quarters.
Timeline
Router/Dispatcher
WM Remote
06.2017 - Current
Customer Service/Assistant Manager
Credit Central LLC
01.2013 - 05.2017
High School -
Houston County High School