Joel Miranda
Glen Allen,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
30
30
years of professional experience
Work History
Router/Dispatcher
Comcast
Henrico, VA
02.2001 - 04.2024
- Utilized GPS technology to track fleet locations in real-time.
- Managed emergency situations calmly, providing support to drivers as needed.
- Trained new dispatchers on company policies, procedures, and software systems.
- Communicated effectively with clients to address concerns and provide updates.
- Monitored drivers' progress, ensuring timely arrivals.
- Addressed any discrepancies in delivery orders promptly.
- Implemented new dispatch software to improve overall efficiency.
- Prioritized safety by monitoring driver performance through regular evaluations.
- Facilitated smooth communication between drivers and management teams.
- Analyzed route efficiency, making adjustments for traffic or weather conditions.
- Conferred with customers or supervising personnel to address questions, problems or requests for service or equipment.
- Worked with routing specialists, route managers and service department to optimize routes.
- Advised personnel about accidents, weather conditions or other hazards.
- Addressed questions, problems or requests for service or equipment.
- Relayed work orders, messages, and information via telephone and text messaging systems.
- Prepared daily work and run schedules.
- Dispatched drivers to meet daily delivery needs for company customers.
- Communicated with individuals within inbound call center setting, completing dispatch support.
- Liaised with customers to provide logistics for drivers and coordinate delivery times.
Senior Production Specialist
Viasystems
Richmond, Virginia
01.1994 - 01.2001
- Analyzed and reported on any discrepancies in production data.
- Implemented safety protocols to reduce risk of injury or accidents.
- Monitored quality control systems to ensure compliance with industry standards.
- Ensured that all machines were running smoothly by performing routine maintenance checks.
- Investigated potential problems related to product quality or process issues.
- Ensured compliance with all applicable health, safety, environmental regulations and policies.
Education
High School Diploma -
JR Tucker High School
Richmond, VA06-1992
Skills
- Performance Optimization
- Network Security
- Load Balancing
- Logistics Coordination
- Time Management
- Clear Communication
- Problem-solving abilities
- Route Planning
- Microsoft Office
- Teamwork and Collaboration
- Data Evaluation
- Order Checking
Languages
Spanish
Professional
English
Native/ Bilingual
Affiliations
- Highly involved in the automotive community in my area.
- Involved in personal social networking and Youtube.
Timeline
Router/Dispatcher
Comcast
02.2001 - 04.2024
Senior Production Specialist
Viasystems
01.1994 - 01.2001
High School Diploma -
JR Tucker High School