LAURIE RATHSACK
Appleton,WI
Summary
Customer Service Representative with 36 years of experience in optimizing routing strategies and enhancing customer satisfaction. Skilled in conflict resolution, adaptability, and communication, with a proven track record of reducing customer complaints and improving team performance. Passionate about leveraging technical knowledge and emotional intelligence to deliver exceptional service and foster positive relationships.
Personable and detail-focused individual with strong aptitude for logistics and routing. Possesses solid understanding of geographic information systems and transportation software, demonstrating technical proficiency in route planning and optimization. Committed to ensuring timely and efficient delivery of services.
Overview
36
36
years of professional experience
Work History
Router/Dispatcher
N & M Transfer Co., Inc.
08.1993 - Current
- Optimize routing strategies for N & M Transfer Co., Inc., enhancing delivery efficiency and customer satisfaction
- Implement data-driven solutions for cost reduction
- Foster strong relationships with drivers and dispatchers, ensuring seamless communication and coordination for efficient route planning at N & M Transfer Co., Inc
- Meticulously plan and execute routes, considering factors such as traffic patterns, weather conditions, and vehicle capacity for N & M Transfer Co., Inc
- Managed multiple projects simultaneously while maintaining strict deadlines and high-quality work standards.
- Processed required paperwork to expedite handling of shipped and received goods.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
Customer Service Representative
American TV & Appliance
10.1988 - 08.1993
- Assisted customers with product inquiries and issues, enhancing satisfaction and loyalty
- Resolved billing discrepancies, reducing customer complaints and improving accuracy
- Trained new hires in customer service protocols, boosting team efficiency and performance
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma -
Neenah High School
Neenah, WI06-1989
Skills
- Conflict Resolution
- Adaptability
- Data Entry
- Problem Solving
- Time Management
- Excellent communication
- Active Listening
- Emotional Intelligence
- Load balancing
- Teamwork and collaboration
- Attention to detail
- Multitasking
Timeline
Router/Dispatcher
N & M Transfer Co., Inc.
08.1993 - Current
Customer Service Representative
American TV & Appliance
10.1988 - 08.1993
High School Diploma -
Neenah High School
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