Marisa Braxton
Tacoma,WA
Summary
Reliable Dispatcher with 6 years of experience. Highly effective at maintaining tight schedules and keeping callers satisfied and drivers safe. Enthusiastic about driving improvements to business operations. Adept at coordinating schedules and field personnel to provide efficient service to callers. Not afraid to ask questions and get extra details to assist my drivers & customers. King & Pierce Co. resident nearly 46 years, not too many places I do not know in Washington State.
Overview
15
15
years of professional experience
Work History
Dispatcher/Router
Gene's Towing & Transportation
Lakewood, WA
11.2021 - Current
- Directed dispatching, routing and tracking of 25 or more wreckers, flatbeds, medium & heavy duty tow trucks.
- Maintained updated and detailed records of calls in physical and electronic database.
- Closely monitored dispatch board to triage and prioritize over 350 daily calls.
- Planned, organized and managed work of drivers & dispatchers, as well as customer service to accomplish consistent work within organizational standards.
- Sent out tow truck drivers to assist 10-15 hourly callers, including local prioritized police departments, based on locations, needs and worker availability.
Project Manager & Estimator
Infinite Solutions Global, INC.
Seattle, WA, Tampa, FL
02.2018 - Current
- Identified plans and resources required to meet project goals and objectives.
- Managed projects from procurement to commission.
- Developed and initiated projects, managed costs, and monitored performance.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Fostered relationships with vendors to promote positive working relationships.
- Scheduled, facilitated & dispatched appropriate contractors, sub contractors, & laborers to multiple job sites, supply houses & project locations based on need, availability and location projects were in.
- Created budgets and managed construction of approximately 16 various projects, in 2 states, in 2021.
Business Owner
Jus' Cuttin' Up
University Place , WA
05.2007 - 10.2017
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle f
- Promoted business via social media to generate leads and maximize brand identity.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Used business software packages to maintain files and administrative records.
- Frequently studied market to keep abreast of new industry trends.
- Maintained up-to-date administrative records to monitor operational conditions.
- Coached and mentored employees through effective recruitment, hiring and goal setting methods.
Education
Associate of Science - Corrections Administration
Crown College
Tacoma, WA06.1996
Skills
- Calendar and Scheduling Software
- Call Center Software
- Route Planning and Adjustment
- Dispatch Recordkeeping
- Verbal and Written Communication
- Team Work Scheduling
- Territory Communications Oversight
- Service Vehicle Dispatch
- Traffic Monitoring
- Data Entry
- Critical Thinking
- Strategy Development
- Time Management
- Decision Making
- Customer Service
- Conflict Resolution
- Microsoft Office
- Information Gathering
Timeline
Dispatcher/Router
Gene's Towing & Transportation
11.2021 - Current
Project Manager & Estimator
Infinite Solutions Global, INC.
02.2018 - Current
Business Owner
Jus' Cuttin' Up
05.2007 - 10.2017
Associate of Science - Corrections Administration
Crown College
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