FELICIA DALTON
Bremerton
Summary
Dynamic and results-driven professional with expertise in customer service, time management, and trend analysis. Skilled in troubleshooting and developing innovative solutions that drive success, excelling in verbal and written communication. Known for cultivating strong relationships and consistently surpassing objectives, leveraging a solid foundation in problem-solving and task prioritization. Eager to embrace new challenges and contribute to team success with a proactive and reliable approach.
Overview
12
12
years of professional experience
Work History
Dispatcher/Router
Kitsap/Chico Towing
08.2022 - 11.2025
- Resolved customer issues by addressing questions and providing available services.
- Managed and prioritized calls to define urgency and importance.
- Developed strong relationships with drivers to improve job satisfaction.
- Utilized dispatch software to optimize routes and schedules.
Dispatcher
AAA of Washington
01.2018 - 12.2020
- Handled incoming calls from customers requesting service or reporting problems with existing calls.
- Managed and prioritized calls to define urgency and importance.
- Resolved customer inquiries and complaints efficiently.
- Monitored call needs and dispatched accordingly, communicating special instructions to drivers.
Assistant Store Manager
Chevron
10.2016 - 01.2018
- Oversaw inventory management, including ordering, receiving, and stocking of merchandise.
- Addressed and resolved customer complaints, ensuring satisfaction and loyalty.
- Managed daily store operations to ensure smooth functioning and customer satisfaction.
- Ensured all cash handling procedures were followed accurately by team members.
- Trained staff in customer service, merchandising and security monitoring.
- Maintained visual merchandising standards by updating displays regularly.
Shift Lead
CVS
09.2013 - 10.2016
- Identified and addressed business vulnerabilities in areas governing asset protection and physical security.
- Communicated, trained and promoted quality standards to team members.
- Communicated with other shift leaders to share important information or concerns.
- Resolved customer complaints to maintain positive relationships.
- Fostered positive work environment through team-building activities and motivational techniques.
- Ensured cleanliness of store throughout shift, including restrooms and dining area.
Education
Master of Science (M.S.) - Criminal Justice-Corrections
Kaplan University
Online03.2015
Bachelor of Science (B.S.) - Criminal Justice-Crime Analysis
Kaplan University
Online04.2009
Associate in Arts (A.A.) - Criminal Justice
Western International University
Online10.2006
Certification - Integrative Health Practitioner
Integrative Health Practitioner Institute
Online10-2024
Skills
- Effective stress management
- Proficient in typing at 40 wpm
- Strong organizational skills
- Proficient in task prioritization
- Detail-oriented approach
- Logical evaluation
- Strong verbal and written communication
- Conflict resolution strategies
- Effective troubleshooting skills
LANGUAGE
English
Native
Timeline
Dispatcher/Router
Kitsap/Chico Towing
08.2022 - 11.2025
Dispatcher
AAA of Washington
01.2018 - 12.2020
Assistant Store Manager
Chevron
10.2016 - 01.2018
Shift Lead
CVS
09.2013 - 10.2016
Bachelor of Science (B.S.) - Criminal Justice-Crime Analysis
Kaplan University
Associate in Arts (A.A.) - Criminal Justice
Western International University
Master of Science (M.S.) - Criminal Justice-Corrections
Kaplan University
Certification - Integrative Health Practitioner
Integrative Health Practitioner Institute