Summary
Overview
Work History
Education
Skills
Timeline
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Courtney  Cooper

Courtney Cooper

Philadelphia,PA

Summary

Dynamic professional with a proven track record in enhancing sales processes and supply chain efficiency, notably with USPS and Five Below. Excelled in customer relations and CRM software proficiency, achieving significant improvements in customer satisfaction and operational workflows. Skilled in team management and performance tracking, demonstrating a goal-oriented approach and a knack for fostering strong supplier partnerships.

Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.

Diligent Desired Position with solid background in sales and customer service. Proven ability to address client needs and provide solutions that enhance customer satisfaction. Demonstrated effective communication and problem-solving skills in fast-paced environment.

Overview

12
12
years of professional experience

Work History

Sales and Service Representative

USPS, United States Postal Service
09.2015 - Current
  • Streamlined the sales process for increased efficiency, ensuring accurate record-keeping, timely follow-ups, and successful deal closures.
  • Delivered product demonstrations tailored to clients'' specific requirements, showcasing features that would benefit their businesses directly.
  • Conducted regular assessments of client satisfaction levels through customer surveys and feedback mechanisms to continuously improve service quality.
  • Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.

Freight Crew Manager

Five Below
10.2013 - 09.2015
  • Participated in cross-functional projects aimed at enhancing overall supply chain efficiency within the organization.
  • Ensured accurate inventory tracking through regular audits and implementation of robust record-keeping systems.
  • Reduced shipment delays by closely monitoring cargo movements and coordinating with transportation providers.
  • Developed strong relationships with key suppliers, fostering open communication channels for seamless coordination.
  • Managed a team of freight crew members, ensuring timely completion of loading and unloading tasks.

Pharmacy Technician

Staffing Agency
02.2013 - 10.2013
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

Education

Pharmacy Technician - Pharmacy

Lincoln Technical Institute
Philadelphia, PA
06.2013

Skills

  • Goal oriented
  • Cold calling
  • Performance tracking
  • CRM software proficiency
  • Product and service knowledge
  • Time management
  • Customer relations

Timeline

Sales and Service Representative

USPS, United States Postal Service
09.2015 - Current

Freight Crew Manager

Five Below
10.2013 - 09.2015

Pharmacy Technician

Staffing Agency
02.2013 - 10.2013

Pharmacy Technician - Pharmacy

Lincoln Technical Institute