Courtney Cornette
Houston,Texas
Summary
People-focused professional with a background in operations, training, and vendor support, seeking to transition into Human Resources. Proven track record in onboarding, staff training, process improvement, and cross-functional collaboration. Adept at streamlining workflows, resolving escalations, and enhancing employee and client satisfaction. Strong communicator with a passion for supporting team development and organizational growth.
Overview
6
6
years of professional experience
Work History
Vendor Retention Specialist
Ottimate
09.2024 - 03.2025
- Trained and supported new team members, improving onboarding efficiency and job readiness.
- Handled sensitive vendor and client escalations, applying discretion and empathy.
- Proposed workflow changes to improve team collaboration and daily task execution.
- Built positive relationships with external stakeholders, modeling strong communication skills.
Vendor Onboarding Specialist
Ottimate
06.2022 - 09.2024
- Managed the onboarding process for hundreds of vendors, ensuring a smooth integration experience.
- Created standard operating procedures (SOPs) to simplify complex tasks and improve consistency.
- Collaborated with cross-functional teams to resolve client concerns and align on internal processes.
- Provided one-on-one support and troubleshooting, building a reputation for exceptional service.
Registered Behavior Technician
Positive Behavior Supports
06.2019 - 06.2022
- Delivered personalized client support and collaborated with BCBAs to adapt care plans.
- Documented session progress and communicated regularly with families and caregivers.
- Supported treatment teams in behavior intervention, demonstrating empathy and consistency.
Education
Bachelor of Science - Psychology
University of Central Florida
Orlando, FL07-2020
Skills
- Employee Onboarding & Training
- Internal Communications & Support
- Workflow & Process Improvement
- Conflict Resolution & Relationship Building
- CRM & Systems: Salesforce, Google Workspace, Jira
Timeline
Vendor Retention Specialist
Ottimate
09.2024 - 03.2025
Vendor Onboarding Specialist
Ottimate
06.2022 - 09.2024
Registered Behavior Technician
Positive Behavior Supports
06.2019 - 06.2022
Bachelor of Science - Psychology
University of Central Florida
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