Courtney Costa
Algonquin,IL
Summary
- Consistently ranked on the monthly sales leaderboard
- Recognized as Employee of the Month for outstanding performance
Overview
11
11
years of professional experience
Work History
Customer Care Agent
Snap-On Tools
06.2022 - Current
- Respond promptly to customer inquiries via phone, email, or SMS.
- Provide accurate information regarding products, services, and policies.
- Resolve customer complaints efficiently and escalate issues when necessary.
- Document customer interactions and update internal databases.
- Follow communication procedures, guidelines, and company policies.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Collaborate with other departments to ensure seamless customer support.
Waitress Trainer
Buffalo Wild Wings
04.2014 - 06.2022
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Promoted teamwork among staff members through collaboration efforts and fostering a positive work atmosphere.
- Recognized for exemplary training skills by management, resulting in increased responsibilities and involvement in onboarding new employees.
Education
Elgin Community College
Elgin, ILHigh School Diploma -
Jacob’s High School
Algonquin, ILCertificate - Backyard Meteorology
HarvardX
Virtual06.2020
Skills
- Friendly, positive attitude
- Problem-solving
- Flexible and adaptable
- Multitasking
- Excellent communication
- Active listening
Timeline
Customer Care Agent
Snap-On Tools
06.2022 - Current
Waitress Trainer
Buffalo Wild Wings
04.2014 - 06.2022
Elgin Community College
High School Diploma -
Jacob’s High School
Certificate - Backyard Meteorology
HarvardX