Summary
Overview
Work History
Education
Skills
Timeline

JASMINA CLAUDE

Hilton Grand Vacations
Orlando,FL
8
years of professional experience

Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking, and research abilities. Background in field roles with high-volume customer demands.

Work History

Customer Care Agent

1 Year 2 Months
Hilton Grand Vacations | 08.2025 - Current
  • Assisted customers with booking reservations and managing accounts.
  • Provided detailed information about Hilton Grand Vacations products and services.
  • De-escalated customer issues with proven conflict mediation and problem-solving abilities.

Store Manager

3 Years
Cleos Wellness Shop | 08.2022 - 08.2025
  • Managed daily store operations and ensured a welcoming environment for guest.
  • Supervised staff performance and provided training to enhance product knowledge.
  • Coordinated inventory management and maintained stock levels for optimal availability.

Customer Service Representative (REMOTE)

2 Years 7 Months
American Express | 01.2020 - 08.2022
  • Assisted customers with account inquiries and transaction disputes.
  • Provided accurate information on financial products and services.
  • Managed high call volumes while maintaining quality service standards.
  • Handled escalated complaints with professionalism and empathy.

Social Work Intern

3 Years 11 Months
Florida State University | 08.2018 - 07.2022
  • Assisted faculty in developing educational materials for community outreach programs.
  • Participated in training workshops to enhance knowledge of social work practices.
  • Engaged in community events to promote awareness of mental health resources available.

Education

Associate of Arts - Sociology

Florida State University | Tallahassee, FL

Bachelor of Science - Criminology

Florida State University | Tallahassee, FL | 08.2022

Skills

Friendly
positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Time management
Problem resolution

Timeline

Customer Care Agent

Hilton Grand Vacations
08.2025 - CurrentRead More

Store Manager

Cleos Wellness Shop
08.2022 - 08.2025Read More

Customer Service Representative (REMOTE)

American Express
01.2020 - 08.2022Read More

Social Work Intern

Florida State University
08.2018 - 07.2022Read More

Florida State University

Bachelor of Science from Criminology
Read More

Florida State University

Associate of Arts from Sociology
Read More
JASMINA CLAUDE