Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking, and research abilities. Background in field roles with high-volume customer demands.
Work History
Customer Care Agent
1 Year 2 Months
Hilton Grand Vacations | 08.2025 - Current
Assisted customers with booking reservations and managing accounts.
Provided detailed information about Hilton Grand Vacations products and services.
De-escalated customer issues with proven conflict mediation and problem-solving abilities.
Store Manager
3 Years
Cleos Wellness Shop | 08.2022 - 08.2025
Managed daily store operations and ensured a welcoming environment for guest.
Supervised staff performance and provided training to enhance product knowledge.
Coordinated inventory management and maintained stock levels for optimal availability.
Customer Service Representative (REMOTE)
2 Years 7 Months
American Express | 01.2020 - 08.2022
Assisted customers with account inquiries and transaction disputes.
Provided accurate information on financial products and services.
Managed high call volumes while maintaining quality service standards.
Handled escalated complaints with professionalism and empathy.
Social Work Intern
3 Years 11 Months
Florida State University | 08.2018 - 07.2022
Assisted faculty in developing educational materials for community outreach programs.
Participated in training workshops to enhance knowledge of social work practices.
Engaged in community events to promote awareness of mental health resources available.
Education
Associate of Arts - Sociology
Florida State University | Tallahassee, FL
Bachelor of Science - Criminology
Florida State University | Tallahassee, FL | 08.2022