Summary
Overview
Work History
Education
Certification
Timeline
Generic

Courtney Cox

Greenville,SC

Summary

Results-driven Implementation Consultant with a strong background in restaurant technology, sales operations, and event management. Proven expertise in evaluating customer needs, implementing processes, and driving successful project implementations. Skilled in hospitality industry trends, software solutions, and team leadership. Strong analytical thinker with a record of delivering impactful results.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Implementation Consultant

Infor Sales & Event Management
12.2021 - Current
  • Offered client training services via on-site and online interaction to streamline onboarding process for newly implemented systems.
  • Coached, mentored and developed 2 implementation managers by teaching best practices and protocols to reduce discrepancies.
  • Demonstrated expertise in the hospitality industry, effectively aligning technology solutions with industry trends.
  • Led implementations for various types of accounts including restaurants, caterers, arenas, stadiums, theaters, and convention centers.
  • Conducted installation and configuration of core and "add-on" products both onsite and remotely.
  • Evaluated implementation personnel training procedures, taking customer feedback and overall [Type] performance metrics into account when designing future training guidelines.
  • Worked with customers, support, sales, and management team to define product roadmap.
  • Identified features to grow revenues and increase customer satisfaction.
  • Focused on building critical features up front in order to identify constraints and technical challenges.
  • Managed implementation of new features by outlining plans and specifications such as how, where and when each component would work.

Restaurant Technology Consultant

Courtney Marie Consulting
03.2021 - 12.2021
  • Collaborated with and coached four local restaurants, guiding them through software implementation, social media management, and administrative support.
  • Specialized in Resy, UpServe, Restaurant365, Toast, and Website Design solutions.
  • Generated weekly reports encompassing software performance and revenue insights, enabling informed business decisions.
  • Achieved an average 83% increase in employee confidence with software usage through effective coaching.
  • Empowered restaurant managers/owners by optimizing operational efficiency, freeing up over 12 hours per week.

Maitre D’ & Events Assistant

ReRun Management Group
06.2020 - 12.2021
  • Served as leader of FOH team by assigning duties, work stations and responsibilities.
  • Trained, coached and evaluated subordinates to raise performance to company standard.
  • Collaborated closely with cross-functional teams to coordinate seamless event execution.

Business Operations Analyst

Benefitfocus
05.2019 - 03.2020
  • Collaborated with sales teams to understand the specifics of each deal, including customer requirements, contract terms, and pricing considerations.
  • Analyzed pricing proposals to ensure they are competitive, aligned with market standards, and meet the company's profit targets.
  • Collaborated with various stakeholders, such as legal, finance, and executive teams, to obtain necessary approvals for non-standard deals.
  • Trained sales teams on deal desk processes, pricing guidelines, and best practices for submitting deals for approval.

Corporate IT Intern

Blackbaud
05.2016 - 10.2017
  • Created and managed user accounts, profiles, roles, and permission sets to control data access and functionality for different user groups.
  • Configured objects, fields, page layouts, record types, and validation rules to improve data accuracy and usability.
  • Ensured data integrity by defining and enforcing data quality standards, deduplicating records, and maintaining data hygiene.
  • Integrated Salesforce with other systems and applications, ensuring seamless data flow and process automation.
  • Maintained comprehensive documentation of configurations, customizations, processes, and standard operating procedures.

Education

Computer Information Systems, Hospitality

College of Charleston
Charleston, SC

Certification

  • Certified Scrum Maser, Scrum Alliance
  • Salesforce Certified User Experience Designer
  • Salesforce Certified Application Architect
  • Salesforce Certified Data Architect
  • Salesforce Certified Platform App Builder
  • Salesforce Certified Sharing and Visibility Architect
  • Salesforce Certified Nonprofit Cloud Consultant
  • Salesforce Certified Sales Cloud Consultant
  • Salesforce Certified Platform Developer I
  • Salesforce Certified Experience Cloud Consultant
  • Salesforce Certified Administrator

Timeline

Implementation Consultant

Infor Sales & Event Management
12.2021 - Current

Restaurant Technology Consultant

Courtney Marie Consulting
03.2021 - 12.2021

Maitre D’ & Events Assistant

ReRun Management Group
06.2020 - 12.2021

Business Operations Analyst

Benefitfocus
05.2019 - 03.2020

Corporate IT Intern

Blackbaud
05.2016 - 10.2017

Computer Information Systems, Hospitality

College of Charleston

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