Summary
Overview
Work History
Education
Skills
Timeline
Generic

Courtney Cravens

Helena

Summary

Versatile and achievement-oriented professional with a background at CVS Pharmacy, I excel in workflow optimization and team collaboration. Demonstrated success in enhancing service quality and patient care through precise prescription filling and effective problem-solving. Skilled in maintaining confidentiality and adhering to HIPAA, I consistently exceed performance targets, fostering significant improvements in customer satisfaction.

Overview

18
18
years of professional experience

Work History

Pharmacy Technician

CVS Pharmacy
10.2021 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Counted and labeled prescriptions with correct item and quantity.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Entered and processed patients' prescriptions into internal system.
  • Enhanced patient care by accurately filling prescriptions under pharmacist supervision.

Restaurant Server

Red Lobster
08.2014 - 08.2019
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
  • Elevated the guest experience by anticipating their needs proactively throughout their visit.

Restaurant Guess Services Manager

Applebees Bar and Grill
08.2012 - 08.2014
  • Enhanced operational efficiency by streamlining service delivery processes.
  • Spearheaded team projects to ensure timely completion and exceed client expectations.
  • Improved customer satisfaction through effective service management strategies.
  • Coordinated with cross-functional teams for seamless execution of service operations.
  • Led team to consistently meet performance targets and enhance service quality.

Former Server/Bartender/Key Holder/ Trainer

Applebees Bar and Grill
08.2007 - 08.2012
  • Delivered accurate orders to enhance customer satisfaction.
  • Coordinated with kitchen staff for timely meal preparation.
  • Improved dining experience by maintaining clean and organized workspaces.
  • Assisted patrons with menu selections to ensure enjoyable dining experiences.
  • Trained new staff members to uphold restaurant standards.
  • Enhanced team productivity with effective shift management.
  • Provided attentive service to create memorable guest experiences.
  • Adapted to dynamic work environment to meet customer needs.

Education

Some College - General Studies

Carterville John A Logan
Carterville, IL

High School Diploma - General Studies

Carterville High School
Carterville, IL

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Prescription filling
  • Labeling accuracy

Timeline

Pharmacy Technician

CVS Pharmacy
10.2021 - Current

Restaurant Server

Red Lobster
08.2014 - 08.2019

Restaurant Guess Services Manager

Applebees Bar and Grill
08.2012 - 08.2014

Former Server/Bartender/Key Holder/ Trainer

Applebees Bar and Grill
08.2007 - 08.2012

Some College - General Studies

Carterville John A Logan

High School Diploma - General Studies

Carterville High School

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