COURTNEY CROSS
Tampa
Summary
With 10+ years of restaurant and hospitality experience, I have developed an extensive set of server and bartending skills. I have used this valuable and extensive experience to gain a vast knowledge of hospitality etiquette, food preparation, and superior customer service. I am a detail-oriented professional who is able to learn and apply new sets of skills and knowledge quickly and effectively. I strive to provide every guest with an exceptionally friendly and memorable experience, that will ensure repeat business. My additional experience with sales and marketing in the automotive industry, affords for a unique blend of wonderful service and an ability to increase profits.
Overview
11
11
years of professional experience
Work History
Bartender
Wild Horse
07.2024 - Current
- Thrived in a fast-paced, high-volume bartending environment.
- Delivered quick and accurate drink service during peak business hours.
- Maintained strong multitasking skills while providing excellent customer service.
Bartender
Anchor Allie's
04.2023 - Current
- Assisted with the successful opening of a new restaurant location.
- Created a warm and welcoming environment for new and returning guests.
- Developed rapport with customers to establish repeat business and loyalty.
Bartender
Siros
07.2015 - Current
- Crafted special drink and cocktail menu items for seasonal offerings.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Helped management plan and serve bar menu exceeding customer expectations.
Bartender
The Bunker
09.2021 - 09.2023
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Served high customer volumes during special events, nights, and weekends.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Head Bartender
Bellinis Italian Eatery
11.2015 - 01.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Kept bar presentable and well-stocked to meet customer needs.
- Explained daily specials and beverage promotions to exceed daily sales goals.
Server/Bartender
O'toole's Restaurant & Pub
07.2014 - 11.2015
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Education
Regents Diploma - Culinary Arts
Colonie Central High School
01.2012
Skills
- TIPS Certified
- High Volume Dining
- Dependable and Responsible
- Excellent Communication
Timeline
Bartender
Wild Horse
07.2024 - Current
Bartender
Anchor Allie's
04.2023 - Current
Bartender
The Bunker
09.2021 - 09.2023
Head Bartender
Bellinis Italian Eatery
11.2015 - 01.2023
Bartender
Siros
07.2015 - Current
Server/Bartender
O'toole's Restaurant & Pub
07.2014 - 11.2015
Regents Diploma - Culinary Arts
Colonie Central High School
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