Courtney Crowley
Proactive professional with a strong background in team leadership and time management. Recognized for decision-making abilities and relationship-building skills, focused on delivering exceptional guest service and optimizing restaurant operations.
Work History
Manager
3 Years 8 Months-Hire, train, and continue to nurture and guide servers to ensure proper systems are followed and flawless customer service standards are maintained.
-Nurture relations of both long time and first time guests, treating each guest as if they were dining in my home.
-Scheduling of all FOH employees.
-Maintaining restaurant cash flow and deposits.
-Working with kitchen manager to monitor food cost, quality of food being served, and flawless expediting and timing of service.
Server
3 Years 1 Month-Ensure excellent and timely service to give each and every guest the most amazing experience, while nurturing new and existing guest relations.
-Ensure in work, out work, and running side work is done to perfection while helping other team members for the good of the restaurant.
-Working in an extremely high volume atmosphere with diligence and efficiency.
-Ensure full knowledge of menu, changes to the menu, ingredients to accommodate any allergies or preferences.
-Maintaining high energy, positivity and exuberance in working with guests, managers, and other team members with a willingness to do whatever needs to be done attitude.
Real Estate Settlement Agent
15 Years- Facilitated settlement processes ensuring compliance with legal regulations and company policies.
- Collaborated with clients, lenders, and real estate agents to coordinate document preparation and signing.
- Oversaw title searches, resolving discrepancies to ensure accurate property ownership records.
- Mentored junior staff on best practices in settlement procedures and customer service excellence.