Courtney Crutcher

Santa Ana,CA

Summary

Organized and detail-oriented professional with a strong administrative support, customer service, and sales background, seeking a role to leverage expertise in CRM software, data management, and executive-level support to contribute to organizational success.

Overview

years of professional experience

Work History

Admissions Director

The Arrow House

Orange, CA

07.2022 - Current

Oversee admissions processes, managing sensitive client data with strict confidentiality and HIPAA compliance.
Provide administrative support to executive teams, including calendar management, and client communications.
Conduct employee orientations, and facilitate seamless onboarding processes.
Screen client families for financial eligibility, and verify benefits using the Verify Tx portal.
Supervise enhancements to admissions processes to improve efficiency and client experience.
Coordinate with hospitals, psychiatrists, and care providers for seamless admissions.
Create relationships with local, regional and national behavioral health programs to generate referrals and revenue
Manage census growth, and maintain call logs, census reports, and referral contacts.
Ensure compliance with CCL, JCAHO, state, and HIPAA regulations.
Assist in CCL, JHACO, and state evaluations.

Admissions Coordinator

Akua Mind & Body

Newport Beach, CA

11.2018 - 07.2022

Verified benefits and reviewed financials to clients, utilizing KIPU EMR, CRM, and other software.
Conducted inbound and outbound calls, and managed client data for admissions.
Prepared financial packets and scheduled assessments for pre-admission.
Coordinated transportation, and maintained comprehensive documentation.
Ensured compliance with JCAHO, state, and HIPAA regulations.

House Manager

Hope By The Sea

San Juan Capistrano, CA

12.2015 - 08.2018

Managed client intakes, discharges, facilitated medication administration, and conducted room searches.
Provided transportation and support as per program schedules.
Assisted with client ACA blocks, and ensured compliance with healthcare regulations.

Sales Associate/Training Coordinator

Yakima Herald

Yakima, CA

09.2006 - 11.2015

Tracked daily activities, mileage, and sales success in daily logs.
Maintained customer relationships by providing excellent customer service.
Answered customer inquiries regarding product features, pricing, and availability.
Maintained a robust database of client contact information, appointments, and upcoming deadlines.
Analyzed sales data to identify trends and adjust sales strategies accordingly.

Education

BBA - Business Administration

Central Washington University

Ellensburg, WA

06-2006

Skills

Sales Expertise: Proven track record in B2B sales, inside sales, and account management
CRM Proficiency: Skilled in Salesforce and other CRM tools for tracking leads, managing accounts, and optimizing the sales funnel
Customer Relationship Management: Strong communication and interpersonal skills are needed to build and maintain client relationships

Administrative Skills: Typing speed of 80 WPM, data entry proficiency, and meticulous attention to detail
Compliance Knowledge: HIPAA compliance expertise and experience in regulated industries
Operational Efficiency: Experience in employee orientation, direct care, and multitasking in fast-paced environments

Timeline