Courtney Cruz
1215 Alexandros Oak Pl Tampa ,FL
Summary
Experienced customer service verbal, scripted and phyphysical communication. High level excellence in account management and profiling, as well as Administrative professions.
Overview
4
4
years of professional experience
Work History
Claims Processor
Ion PT Network
Tampa, FL
08.2023 - Current
- Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
- Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company and state.
- Managed workload and priorities to meet claims processing meet deadlines.
- Utilized specialized software to process incoming claims, enter data and generate reports.
- Improved accuracy in claims evaluation, applying detailed knowledge of rules and regulations.
DMC ( Debt Management Collector
Zwicker&Associates, PC
Tampa, FL
11.2022 - 06.2023
- Accurate collection of debt and or collaterals
- Financial services with clients and/or representatives.
- Legal negotiations with lawyers, POA and hired representatives
- Handling client’s financing accounts, banking payments and contracts
- High knowledge of the states scripts regarding confidential, sensitive information.
- Proficient at VOIP phone systems
CSR
Centralized office Ashley Furniture
07.2020 - 09.2022
- Proficient Level booking of sales, receipts, and invoice
- Superior performance in customer support and administrative support with receptionist duties also knowledge of coding, salesforce, and data collection
- Proficient in Microsoft windows suite (Excel, Outlook, Word, PowerPoint) and Excellent typing and keyboarding skills
- Problem Solving with verbal and written communication skills.
Education
High School Diploma -
Bloomingdale High School
Skills
High performing data entry service for any plate form, Recognized for proficient admin assistance as well as the knowledge and roles performed, routinely exceeding accounts, profiles and confidential documents Accuracy to coding, billing and processing
Timeline
Claims Processor
Ion PT Network
08.2023 - Current
DMC ( Debt Management Collector
Zwicker&Associates, PC
11.2022 - 06.2023
CSR
Centralized office Ashley Furniture
07.2020 - 09.2022
High School Diploma -
Bloomingdale High School