Courtney Deem
Beckley,WV
Summary
Accomplished Branch Manager with a proven track record at Enterprise Rent-A-Car, enhancing customer satisfaction to 90.5% and optimizing operations. Skilled in Branch Operations Management and fostering customer relationships, demonstrated through exceptional service and team mentoring. Achieved top performer status, showcasing an excellent work ethic and attention to detail.
Overview
3
3
years of professional experience
Work History
Rental Branch Manager
Enterprise Rent-A-Car
01.2024 - Current
- Managed daily operations of rental vehicles, including marketing, preventative maintenance, and customer relations.
- Optimized fleet utilization to maximize revenue generation and minimize operational costs.
- Maintained a high-performing team through effective recruitment, training, and performance management.
- Contributed to a 90.5% score for our customer service quality index.
Branch Assistant Manager
Enterprise Rent-A-Car
03.2023 - 12.2023
- Worked closely with upper management on managing daily tasks for the branch employees.
- Collaborated with other team members to deliver exceptional service, fostering a positive work environment.
- Boosted branch efficiency by streamlining processes and implementing new operational procedures.
- Organized office spaces efficiently, improving workflow and enhancing productivity among colleagues.
Management Trainee & Assistant
Enterprise Rent-A-Car
10.2022 - 05.2023
- 5 time elite event qualifier for Group 68.
- Top performer for Group 68 in May 2023.
- Contributed to improving branch's 3-month customer service score from 82.2% to 88.4%.
- Contributed to gaining additional business from local vendors to increase uptime for our fleet of vehicles.
Disney College Program - Merchandise Cast Member
Walt Disney World
09.2021 - 08.2022
- Contributed to loss prevention efforts by diligently monitoring the sales floor and identifying potential security risks.
- Maximized efficiency at checkout stations by mastering point-of-sale systems and handling customer transactions quickly and accurately.
- Handled cash transactions accurately while employing excellent customer service techniques for positive experiences.
- Provided training and guidance for new Merchandise Cast Members, fostering a collaborative work environment.
Education
Bachelor of Science - Graphic Design Technology
Fairmont State University
Fairmont, WV05.2021
GED -
Morgantown High School
Morgantown, WV05.2017
Skills
- Branch Operations Management
- Customer Service
- Customer Relationships
- Excellent time management skills
- Excellent work ethic
- Attention to Detail
- Coaching and Mentoring
Timeline
Rental Branch Manager
Enterprise Rent-A-Car
01.2024 - Current
Branch Assistant Manager
Enterprise Rent-A-Car
03.2023 - 12.2023
Management Trainee & Assistant
Enterprise Rent-A-Car
10.2022 - 05.2023
Disney College Program - Merchandise Cast Member
Walt Disney World
09.2021 - 08.2022
Bachelor of Science - Graphic Design Technology
Fairmont State University
GED -
Morgantown High School
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