Summary
Overview
Work History
Education
Skills
Timeline
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Courtney Dee Ward

Kansas City,Missouri

Summary

Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

12
12
years of professional experience

Work History

Hostess Supervisor

Lazertag Extreme
11.2021 - 02.2024
  • Motivated staff to perform at peak efficiency and quality.
  • Developed strong relationships with regular customers, creating a loyal clientele base through attentive service.
  • Maintained up-to-date knowledge of menu offerings and specials, providing accurate information to guests upon arrival.
  • Developed unique events and special promotions to drive sales.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Participated on floor during service to set and monitor performance standards and rectify staff or guest issues.

Barista Shift Supervisor

Starbucks
03.2016 - 11.2021
  • Maximized profitability with cost-saving initiatives such as better portion control, reducing waste, and optimizing labor allocation.
  • Maintained accurate financial records with diligent cash management practices to minimize discrepancies during shift changes.
  • Boosted sales through the promotion of seasonal beverages and upselling bakery items to customers.
  • Monitored food preparation, production, and plating for quality control.
  • Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.

Hostess Manager & Waitress

The Canyon Club
01.2014 - 03.2016
  • Developed unique events and special promotions to drive sales.
  • Participated on floor during service to set and monitor performance standards and rectify staff or guest issues.
  • Coordinated special events, ensuring seamless execution of all event details for maximum guest satisfaction.
  • Achieved objectives in sales, costs, employee retention, food quality, cleanliness and sanitation to maintain guest satisfaction and high-quality customer service.
  • Motivated staff to perform at peak efficiency and quality.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Hostess

Cisco's Mexican Restaurant
09.2013 - 01.2014
  • Promoted business loyalty by fostering positive customer relationships.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Strengthened team morale by fostering an atmosphere of collaboration, mutual respect, and open communication among all staff members.
  • Facilitated seamless handoffs between hosts and servers by thoroughly communicating important details about each party''s needs or special requests before seating them at their table.

Barista

Starbucks
10.2011 - 09.2013
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Education

High School Diploma -

Westlake High School
Westlake Village, CA
06.2011

Skills

  • Operations Management
  • Kitchen equipment operation and maintenance
  • Sales Promotion
  • Catering Services
  • Training and Onboarding
  • POS Terminal Operation
  • Relationship Building
  • Employee Scheduling
  • Money Handling
  • Anticipating Problems
  • Workplace Safety
  • Front of House Management
  • Safe Food Handling

Timeline

Hostess Supervisor

Lazertag Extreme
11.2021 - 02.2024

Barista Shift Supervisor

Starbucks
03.2016 - 11.2021

Hostess Manager & Waitress

The Canyon Club
01.2014 - 03.2016

Hostess

Cisco's Mexican Restaurant
09.2013 - 01.2014

Barista

Starbucks
10.2011 - 09.2013

High School Diploma -

Westlake High School

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Courtney Dee Ward