Courtney DePew
Summary
High-energy and dependable Manager with demonstrated expertise in guest services, product promotion and employee coaching. A passion for people and helping others achieve success. Conscientious with commitment to enhancing business operations and team productivity.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Branch Manager
PNC Bank
Adams Township, PA
09.2022 - Current
- Supervise branch personnel and operations keeping operations and workflows running smoothly.
- Build strong rapport with new and existing business and consumer clients to better serve financial needs and promote branch loyalty.
- Assign duties to employees and examine work for accuracy, neatness and timeliness.
- Manage and inspire team members to perform to full potential, driving branch results.
- Plan work schedules to maintain adequate staffing levels.
- Support Branch Manager in necessary duties.
- Completed Leadership Development Cohort with 12 peers throughout the market to further develop leadership, teamwork, and presentation skills.
- Hold quarterly Women In Business events at local businesses to promote networking in the community.
Relationship Banker
PNC Bank
Adams Township, PA
07.2022 - 09.2022
- Enhanced relationships by providing excellent service to small business customers.
- Collaborated with team members to turn service inquiries into sales opportunities.
- Maintained current knowledge of bank offerings for business clients.
- Consulted with small business customers to determine needs and means and propose personalized banking solutions.
- Serviced both consumer and business accounts.
Branch Banker
PNC Bank
Cranberry Township, PA
01.2022 - 07.2022
- Opened and serviced consumer accounts.
- Advised customers on bank products, services and financial planning options.
- Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
- Built strong rapport with new and existing clients.
Office Manager
Caruzin' AutoHub LLC
Butler, PA
08.2018 - 05.2022
Center Manager
European Wax Center
Robinson, PA
09.2020 - 12.2021
Salon Manager
Izzazu Salon, Spa, and Blowout Bar
Warrendale, PA
03.2020 - 09.2020
Front Desk Manager
Izzazu Salon, Spa, and Blowout Bar
Warrendale, PA
01.2018 - 03.2020
Education
Business Administration
Southern New Hampshire University
2018
Business Management
Penn State University
2006
Skills
- Impeccable customer service
- Problem-Solving
- Proficient in Microsoft Office
- Excellent written and verbal communication
- Vendor Management
Certification
PA Notary License
PA Cosmetology License
Timeline
Assistant Branch Manager
PNC Bank
09.2022 - Current
Relationship Banker
PNC Bank
07.2022 - 09.2022
Branch Banker
PNC Bank
01.2022 - 07.2022
Center Manager
European Wax Center
09.2020 - 12.2021
Salon Manager
Izzazu Salon, Spa, and Blowout Bar
03.2020 - 09.2020
Office Manager
Caruzin' AutoHub LLC
08.2018 - 05.2022
Front Desk Manager
Izzazu Salon, Spa, and Blowout Bar
01.2018 - 03.2020
Business Administration
Southern New Hampshire University
Business Management
Penn State University
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