Hi, I’m
Courtney DeVree
Denver,United States
Summary
Experienced customer service expert with a demonstrated history of working in the restaurants industry. Knowledgeable about Microsoft Word, Microsoft Office, and Guest Satisfaction. I graduated with a degree in Communication.
Overview
13
years of professional experience
Work History
Applejack Wine & Spirits
Customer Service Lead
06.2022 - Current
Job overview
- Greeted customers and listened closely to problems described to determine solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Responded to customer requests for products, services, and company information.
Potbelly Sandwich Works
Shift Lead
09.2021 - 05.2022
Job overview
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Completed cash and credit card transactions accurately using POS software.
- Resolved conflicts between employees to maintain positive and productive work environments.
Potbelly Sandwich Works
Back line coordinator
09.2017 - 05.2022
Job overview
- I develop relationships with potential customers and when they decide to place and order with us
- I'm in charge of getting all of the backline catering orders together in a quick and time efficient manner.
Raising Cane's Chicken Fingers
Restaurant Image
04.2019 - 06.2020
Jimmy John's
Inshop
09.2014 - 12.2016
Sage Creek bagels
Sales Associate
08.2011 - 12.2011
Education
Western Wyoming Community College
Associate's degree from Communication and Media Studies
12.2020
Skills
- Thrive in A Fast-paced Environment
- Inquiry requests
- Telephone Etiquette
- Administrative duties
- Customer Relations
- Cash Handling
- Microsoft Office
- Order Management
- Status Updates
- Customer service excellence
Personal Information
Title: Customer Service Lead
Timeline
Customer Service Lead
Applejack Wine & Spirits
06.2022 - Current
Shift Lead
Potbelly Sandwich Works
09.2021 - 05.2022
Restaurant Image
Raising Cane's Chicken Fingers
04.2019 - 06.2020
Back line coordinator
Potbelly Sandwich Works
09.2017 - 05.2022
Inshop
Jimmy John's
09.2014 - 12.2016
Sales Associate
Sage Creek bagels
08.2011 - 12.2011
Western Wyoming Community College
Associate's degree from Communication and Media Studies
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