Courtney Douglass
Nottingham,MD
Summary
Proven achiever in patient access roles, notably at Medstar Franklin Square Hospital, where I enhanced patient satisfaction by streamlining registration processes and reducing wait times. Skilled in insurance verification and electronic medical records, I excel in customer service and HIPAA compliance, ensuring meticulous data accuracy and confidentiality. Flexible hard worker ready to learn and contribute to team success.
Overview
3
3
years of professional experience
Work History
Patient Access Representative
Medstar Franklin Square Hospital
Rosedale, MD
02.2022 - Current
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Created new patient accounts in EMR system as needed.
- Assembled registration paperwork and placed identification bands on patient.
- Conducted financial counseling for patients, explaining payment options and assistance programs.
- Obtained informed consent and payment documentation from patients and filed in system.
- Scanned documents into electronic medical records system.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Verified demographics and insurance information to register patients in computer system.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
Education
High School Diploma -
Perry Hall High
05-2017
Skills
- Patient registration
- Insurance verification
- Electronic medical records
- Financial counseling
- Data entry accuracy
- Payment processing
- Customer service
- Time management
- Effective communication
- HIPAA compliance
Timeline
Patient Access Representative
Medstar Franklin Square Hospital
02.2022 - Current
High School Diploma -
Perry Hall High
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