Courtney Dunn
Portsmouth
Summary
Dynamic professional with extensive experience in client relations and crisis management at Barclay Towers. Proven track record in leveraging data-driven decision-making to enhance operational efficiency and resolve customer issues effectively. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
4
4
years of professional experience
Work History
Timeshare Director
Barclay Towers
10.2024 - 12.2025
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Developed detailed plans based on broad guidance and direction.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Tow Truck Operator
KNA Enterprise
01.2024 - 10.2024
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Completed basic maintenance and minor repairs to keep vehicle neat and running properly.
- Answered roadside assistance calls for tows and other vehicle support.
- Operated with safety and skill to avoid accidents and delays.
- Delivered exceptional tow truck service across region and liaised with local authorities.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
Front Desk Receptionist
Barclay Towers
09.2021 - 06.2023
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved customer problems and complaints.
- Collected cash, and credit payments, processed transactions and updated relevant records.
- Routed incoming mail and messages to relevant personnel without delay.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Operated multi-line telephone system to answer and direct high volume of calls.
Education
High School Diploma -
Lee Davis High School
Mechanicsville, VASkills
- Client relations
- Intellectual property management
- Crisis management
- Strategies and goals
- Conflict resolution
- Creativity and innovation
- Contract negotiation
- Legal and regulatory compliance
- Multitasking and organization
- Process improvement
- Decision-making
- Time management
Languages
English
Native or Bilingual
Timeline
Timeshare Director
Barclay Towers
10.2024 - 12.2025
Tow Truck Operator
KNA Enterprise
01.2024 - 10.2024
Front Desk Receptionist
Barclay Towers
09.2021 - 06.2023
High School Diploma -
Lee Davis High School