Courtney Duntsch
San Diego,USA
Summary
Experienced Case Manager specializing in substance use disorders and services for individuals experiencing homelessness. Proficient in crisis intervention, service planning, and interdisciplinary collaboration to address complex psychosocial needs. Dedicated to giving all clients a great first impression and a personalized recovery experience. Committed to harm reduction, recovery centered care, and equitable access to community resources. Authorized to work in the US for any employer.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Counselor/Case Manager
Refresh Recovery
02.2023 - Current
- Experience providing comprehensive care coordination for individuals with substance use disorders across multiple levels of treatment. Skilled in conducting clinical intake for new and returning clients, facilitating group therapy sessions, addiction monitoring assessments, relapse prevention plans, developing individualized treatment and discharge plans, coordinating community and clinical resources, and maintaining accurate, compliant documentation. Strong advocate for client-centered, trauma-informed care with a focus on continuity of care, recovery support, and interdisciplinary collaboration.
Food Service Worker
San Diego Zoo Wildlife Alliance
04.2022 - 03.2023
- Responsible for preparing and serving food and alcoholic beverages in a fast-paced environment. Provided friendly and efficient customer service, took accurate orders, and ensured compliance with food safety and responsible alcohol service regulations. Handled cash and electronic payments, maintained cleanliness of workstations and service areas, assisted with restocking supplies, and collaborated with team members to ensure smooth daily operations.
Delivery Driver
DoorDash
04.2020 - 09.2022
- Picking up and delivering food orders accurately and on time while providing professional customer service. Communicated effectively with customers and merchants regarding delays, substitutions, or delivery instructions, and resolved customer conflicts calmly and efficiently. Managed multiple deliveries using an app, ensured order accuracy, handled issues such as incorrect or missing items, and maintained a positive customer experience.
Bartender/Server
Marriott International, Inc.
08.2017 - 10.2019
- Food service work with a primary focus on bartending. Prepared and served alcoholic and non-alcoholic beverages while delivering high-quality customer service in an upscale hospitality environment. Maintained knowledge of drink recipes, responsible alcohol service guidelines, and hotel standards, handled customer orders and payments accurately, and ensured cleanliness and organization of the bar area.
Certified Nursing Assistant
InTouch at Home
08.2015 - 06.2017
- Providing direct patient care in a long-term care and nursing home setting. Skilled in assisting residents with activities of daily living, including bathing, dressing, mobility, and feeding, while promoting dignity, comfort, and safety. Experienced in monitoring and reporting changes in resident condition, taking vital signs, supporting nursing staff, and maintaining a clean, safe care environment. Committed to compassionate, patient-centered care and effective teamwork.
Kitchen Manager
Chipotle Mexican Grill
08.2013 - 04.2015
- Leading operations in a fast/casual restaurant environment. Responsible for food preparation, quality control, inventory management, and adherence to food safety and sanitation standards. Skilled in training and supervising kitchen staff, maintaining operational efficiency during peak service times, and ensuring consistent execution of company recipes and procedures.
Education
High school diploma -
Point Loma High School
San Diego, CA06-2013
Skills
- Client services
- Patient registration
- Medical billing compliance checks
- Knowledge of multiple EMR/EHR systems
- Patient charting
- Medical Chart preparation
- Clinical and medical documentation
- Care coordination
- Case management
- Insurance verification
- Managing patient records
- Medical insurance coverage verification
Certification
- Substance Use Disorder Registered Counselor January 2024 to February 2026
- CPR Certification
Timeline
Counselor/Case Manager
Refresh Recovery
02.2023 - Current
Food Service Worker
San Diego Zoo Wildlife Alliance
04.2022 - 03.2023
Delivery Driver
DoorDash
04.2020 - 09.2022
Bartender/Server
Marriott International, Inc.
08.2017 - 10.2019
Certified Nursing Assistant
InTouch at Home
08.2015 - 06.2017
Kitchen Manager
Chipotle Mexican Grill
08.2013 - 04.2015
High school diploma -
Point Loma High School