Desiree Rose
Canoga Park,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Counselor/Case Manager
Western Pacific Med Corp
02.2022 - Current
- Developed and implemented appropriate multidisciplinary treatment plan which identified and addressed problem definition, short- and long-term goals and interventions to achieve treatment objectives
- Met with average caseload of 60 Patients regularly for Individual counseling sessions, provided education and referrals related to their SUD
- Provided daily clinical progress note in client’s electronic health record
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits
Field Technology Specialist
FedEx Office
Northridge, CA
04.2012 - 01.2021
- Facilitated software and hardware replacements and upgrades for 13 stores So Cal district
- Supported testing and deployment of technology systems with average project completion score of 97.5%.
- Observed workflow in centers and coached team members during center visits to improve efficiency.
- Trained average of 120 team members per month on new technology implemented in centers.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Assistant Manager
FedEx Office
12.2005 - 04.2012
- Managed shipping related services and activities, ensuring strict guidelines are being met
- Resolved customer disputes and complaints to ensure timely resolution and customer satisfaction
- Provided training and development of team members by monitoring goals and providing feedback
- Responsible for communication with center manager and team members on daily/weekly/monthly goals, performance to plan, key performance metrics, customer issues and company initiatives
- Performed payroll management, training compliance, daily close-out of POS, bidding, ordering and receiving supplies and inventory controls
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
Education
Associate of Arts - Psychology
Los Angeles Pierce College
Winnetka06.2023
Certificate - Computer Networking And Telecommunications
FedEx Learning Center
Northridge01.2008
Skills
- Patient Assessments
- Case Planning and Management
- Interdisciplinary Collaboration
- Hardware and Software Configuration
- Troubleshooting and Diagnostics
- Technical Support and Assistance
- Networking/Configuring Devices
- Project Management
- Staff Training
- Supply Chain Management
Certification
- RADT Counselor, CCAPP - February 2022 - February 2024
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage
Timeline
Counselor/Case Manager
Western Pacific Med Corp
02.2022 - Current
Field Technology Specialist
FedEx Office
04.2012 - 01.2021
Assistant Manager
FedEx Office
12.2005 - 04.2012
Associate of Arts - Psychology
Los Angeles Pierce College
Certificate - Computer Networking And Telecommunications
FedEx Learning Center