Courtney Dyson
Queens,NY
Summary
Detail-oriented Medical Receptionist with 3-year background performing basic clerical tasks to keep the office running smoothly. Organized and meticulous individual with outstanding phone demeanor and etiquette paired with deep knowledge of medical terminology. Collaborative team player dedicated to helping patients and staff.
Overview
3
3
years of professional experience
Work History
Medical Receptionist
Madison Avenue Eyecare
New York , NY
2022.05 - 2022.09
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
- Straightened up the waiting room to maintain neat and organized space.
- Processed patient payments and scanned identification and insurance cards
Cashier
Hicks Nurseries
Westbury , NY
2021.03 - 2021.10
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Priced items received in shipment
- Answered customer questions and provided store information.
- Helped out in other departments when needed.
- Helped with purchases and signed customers up for rewards program.
- Trained new team members in cash register operation and customer services.
Medical Receptionist
Maiden Lane Medical
New York , NY
2019.04 - 2020.01
- Compiled physical and digital paperwork to meet business and patient needs, including charts, reports, and correspondence
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy Gynecology office with many providers
- Entered insurance, demographics and health history into patient database.
- Informed patients of financial responsibilities prior to rendering services
- Trained new staff on office procedures, insurance processes and medical terminology.
- Processed patient payments and scanned identification and insurance cards.
Education
Certification - Medical Billing And Coding
Penn Foster
Scranton2024-05
Associates Degree - Liberal Arts
Queensborough Community College
05.2013
Skills
- Front Desk Operations
- Appointment Scheduling
- Administrative Support
- Medical Recordkeeping
- Detail-Oriented
- Organization and Time Management
- Customer Service
- Telephone Etiquette
- Technologically Savvy
- Proficient in Microsoft programs
- Proficient in ECW
- Cash Handling
- Data Entry
- Adaptable and Flexible
Timeline
Medical Receptionist
Madison Avenue Eyecare
2022.05 - 2022.09
Cashier
Hicks Nurseries
2021.03 - 2021.10
Medical Receptionist
Maiden Lane Medical
2019.04 - 2020.01
Certification - Medical Billing And Coding
Penn Foster
Associates Degree - Liberal Arts
Queensborough Community College
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