Courtney Echols
Memphis,TN
Summary
I am very dedicated to customer service. Customer service is my number one priority. I am a people person and I believe strongly in treating people the way that you would want to be treated.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Lead
GXO Logistics
03.2014 - 03.2024
I was the replenishment lead at GXO Logistics. I printed out the pick tickets for the PIT operators to pick and I made sure that the right product was pulled and prepared for shipping. I also made sure that the material handlers scanned product using their RF Gun and properly got the packages ready for shipment.
Customer Service Manager
Wal-Mart Supercenter
07.2005 - 04.2011
I was a customer service manager over the front end. I made sure that the cashier's had everything they needed to get through their shifts. I also handled customer's concerns and made sure that the customer was the number one priority.
Inventory Supervisor
Wal-Mart Supercenter
07.2005 - 04.2011
I was the backroom manager. I made sure that the inventory was correct and accurate. If there was an issue it was my job to research and locate the product.
Education
No Degree - Human Resource Management
Post University
Waterbury, CT05.2027
High School Diploma -
Pampa Academy of Christian Education
Pampa, TX04.2003
Skills
- Customer Service
- Relationship Building
- Decision-Making
- Promotional planning
- Customer Complaint Resolution
- Scheduling
- Computer Proficiency
- Customer research
Certification
- First Aid, GXO -
CPR Certified
I just recently got certified to perform CPR at my job. I was part of the safety team and the first response team.
Timeline
Lead
GXO Logistics
03.2014 - 03.2024
Customer Service Manager
Wal-Mart Supercenter
07.2005 - 04.2011
Inventory Supervisor
Wal-Mart Supercenter
07.2005 - 04.2011
No Degree - Human Resource Management
Post University
High School Diploma -
Pampa Academy of Christian Education