Courtney Frank
Marlow
Summary
Professional with extensive experience in customer service. Strong focus on team collaboration and achieving results. Adept at handling inquiries, resolving issues, and adapting to changing needs. Reliable with excellent communication and problem-solving skills.
Overview
17
17
years of professional experience
Work History
CSR
McBride Insurance Agency
05.2016 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Streamlined communication between departments, ensuring timely resolution of customer concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Department head/Cashier Service Desk/CFS
Atwoods Ranch & Home
04.2008 - 05.2016
- Promoted a positive work environment by fostering teamwork, open communication, and recognition of accomplishments among employees.
- Mentored junior team members, providing guidance and support to foster professional growth and success.
- Maintained organized inventory with accurate records through proper ordering, tracking and auditing procedures.
Education
General studies -
Cameron University
Lawton, OKHigh School Diploma -
Geronimo Public Schools
Geronimo, OK01.2010
Skills
- Customer-oriented
- Active listening skills
- Retail sales
- Quick learner
- POS systems knowledge
- Merchandizing
- Stocking
- Eagle Browser knowledge
- Personable
- Motivated team player
- Natural leader
- Accurate cash handling
- Time management
- Inventory control procedures
- Skilled problem solver
- Complaint handling
- Customer service
- Microsoft outlook
- Conflict resolution
- Documentation
- Data entry
Timeline
CSR
McBride Insurance Agency
05.2016 - Current
Department head/Cashier Service Desk/CFS
Atwoods Ranch & Home
04.2008 - 05.2016
High School Diploma -
Geronimo Public Schools
General studies -
Cameron University
Similar Profiles
Tina ReedTina Reed
Licensed Insurance Producer/CSR at FARMERS INSURANCE AGENCY/NAZE PERRY INSURANCE AGENCYLicensed Insurance Producer/CSR at FARMERS INSURANCE AGENCY/NAZE PERRY INSURANCE AGENCY
Anne Marie HuffAnne Marie Huff
Client Outreach/Appointment Setter/Telemarketer at Acrisure Insurance Agency/Bender Insurance AgencyClient Outreach/Appointment Setter/Telemarketer at Acrisure Insurance Agency/Bender Insurance Agency
Dawn LongoDawn Longo
Commercial Account Executive at Risman Insurance Agency/Hurley Insurance AgencyCommercial Account Executive at Risman Insurance Agency/Hurley Insurance Agency
Destiny GillilandDestiny Gilliland
Cath Lab RN at Duncan Regional HealthCath Lab RN at Duncan Regional Health
Cooper HornbuckleCooper Hornbuckle
Trade School at Candian Valley Technology CenterTrade School at Candian Valley Technology Center