Courtney Embry
Sylacauga,AL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Alfa Insurance
Talladega, AL
07.2016 - 07.2023
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Identified opportunities for upselling additional products or services based on customer needs.
- Resolved customer complaints promptly and efficiently.
- Developed strong relationships with customers by providing personalized assistance and support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries via phone, email, and chat.
Education
Associate of Science - Nursing
Jefferson State Community College
Pell City, AL05-2025
High School Diploma -
Central High School
Hanover05-2009
Skills
- Scheduling
- Data Entry
- Complaint resolution
- Call Management
- Report Generation
- Multi-Task Management
- Team Development
- Prioritization
- Critical Thinking
Certification
- BLS Certification
References
References available upon request.
Timeline
Customer Service Representative
Alfa Insurance
07.2016 - 07.2023
Associate of Science - Nursing
Jefferson State Community College
High School Diploma -
Central High School
- BLS Certification
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