COURTNEY EMMERSON
Goode,VA
Summary
Hardworking and focused Administrative professional and full-time Justice Studies student offering excellent communication, planning and prioritization skills demonstrated through 20 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
20
20
years of professional experience
2
2
years of post-secondary education
Work History
Administrative Office Specialist
Kroger
08.2003 - Current
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Followed company policies, procedures, and practices for accurate record keeping and loss.
- Leveraged bookkeeping software and automated processes to reduce errors.
- Performed wide-ranging administrative, financial and service-related.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Processed a wide variety of financial customer transactions such as refunds, money wire transfers, check cashing, bill payments and money orders.
- Trained and yearly certified in Anti-money laundering.
Education
Bachelor Of Science - Justice Studies, Justice Studies & Victimology
Grand Canyon University
Phoenix, AZ 08.2021 - Current
Skills
Complex Problem SolvingManagement of Financial ResourcesTelecommunicationsJudgment and Decision MakingMulti-Line Telephone Operation
MS Office
Active Listening
Cultural Awareness
Problem-Solving
Attention to Detail
Knowledge of justice system
Money laundering investigations
Due diligence
Risk Assessment
Efficient researcher
Organization and Time Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The mind is everything. What you think, you become.
Gautama Buddha
Timeline
Bachelor Of Science - Justice Studies, Justice Studies & Victimology
Grand Canyon University
08.2021 - Current
Administrative Office Specialist
Kroger
08.2003 - Current