Nichole Madigan
Saint Louis,MO
Summary
Adept at enhancing operational efficiency and patient satisfaction, my tenure at Msp Diesel Solutions and Coronis Health showcases a proven track record in interdepartmental communication and problem-solving. Skilled in professional correspondence and registration processing, I excel in creating streamlined processes, evidenced by a significant boost in procedural adherence and customer loyalty.
Experienced with office administration, including scheduling, documentation, and support. Utilizes organizational skills to ensure efficient office operations and team effectiveness. Knowledge of communication and collaboration, contributing to productive work environment.
Overview
9
9
years of professional experience
Work History
Administrative Office Specialist
Msp Diesel Solutions
01.2021 - 05.2024
- Processed incoming and outgoing mail and packages according to established procedures.
- Managed inventory levels to ensure adequate office supplies were always available while minimizing costs through strategic purchasing decisions.
- Boosted efficiency by creating comprehensive procedural manuals outlining daily tasks and responsibilities for administrative staff.
- Maintained a professional and welcoming office atmosphere by greeting visitors, answering phone calls promptly, and addressing any in-person inquiries with courtesy.
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Patient Access Service Representative
St. Louis Bariatrics
06.2018 - 08.2020
- Improved patient satisfaction by efficiently registering patients and verifying insurance information.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Determined patient financial needs and referred eligible patients to proper county, state, or federal agencies to obtain financial assistance.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Streamlined pre-authorization requirements for various tests or procedures, reducing delays in treatment plans.
- Alleviated administrative burdens on clinical staff by managing incoming calls, messages, and faxes effectively.
Patient Account Representative
Coronis Health
03.2015 - 06.2018
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
- Posted payments and processed refunds.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
- Electronically submitted bills according to compliance guidelines.
- Enhanced patient satisfaction by promptly addressing inquiries and resolving account issues.
Education
High School Diploma -
The American Academy
St Louis, MO11-2024
Skills
- Scheduling appointments
- Interdepartmental communication
- Proofreading documents
- Professional correspondence
- Registration processing
- Problem-solving abilities
- Multitasking
Timeline
Administrative Office Specialist
Msp Diesel Solutions
01.2021 - 05.2024
Patient Access Service Representative
St. Louis Bariatrics
06.2018 - 08.2020
Patient Account Representative
Coronis Health
03.2015 - 06.2018
High School Diploma -
The American Academy
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