Courtney Erickson
Summary
Hospitality professional with focus on leading teams and delivering exceptional service. Strong skills in mixology, customer engagement, and operational efficiency. Known for adaptability and effective collaboration to achieve high standards. Consistently dependable in dynamic environments, ensuring seamless service and guest satisfaction.
Overview
15
15
years of professional experience
Work History
Bar Lead/Bartender
Beach Bowl
06.2025 - Current
- Oversaw bar operations, ensuring adherence to safety and quality standards.
- Trained and mentored staff on beverage preparation techniques and customer service excellence.
- Enhanced guest experience by providing exceptional service and maintaining a clean, welcoming environment.
- Managed inventory levels, optimizing stock usage while minimizing waste.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
BARISTA
The PGA TOUR Global Home
05.2023 - 06.2025
- Provide a customer-comes-first service experience
- Serve prepared food and made to order beverages following TPC standards
- Execute accurate credit card and TOUR account transactions for 200+ customers a day
- Maintain clean work and dining areas including adherence to proper sanitization guidelines
- Ensure food, dish and general supply levels are maintained to outlined specifications
- Complete opening and closing shift checklists in a timely and proactive manner
SERVER
The Aqua Grill
05.2022 - 01.2023
- Provided a welcoming top-notch fine dining experience to all patrons
- Familiarized customers with the menu and made appropriate suggestions when requested
- Took accurate customer food/drink orders; collaborating with the kitchen and bar staff for prompt and correct delivery
- Ensured customer satisfaction by checking in with customers and addressing any concerns
- Processed payments; handling cash, gift card and credit card transactions
- Assisted with tidying tables, clearing leftovers and maintaining a neat and pleasant dining environment
- Completed opening and closing duties as needed
- Stocked front of house supplies to specified levels
LEAD BARTENDER/SHIFT LEAD
Ginger Monkey Gastropub
06.2019 - 12.2021
- Featured on “Restaurant Impossible”
- Completed full set-up from open to close making sure bar was well stocked leading to increased revenues
- Assisted with inventory of over 50 types of beers and liquors ensuring accuracy to determine profit margins
- Supervised, trained and provided on-going professional development opportunities to staff
- Strong knowledge of mixology, stayed upbeat while handling several customers at once or difficult customers
- Consistently checked ID’s to confirm legal drinking age and maintain compliance with state laws
- Served as a liaison between the bar and kitchen staff
CUSTOMER SERVICE/ADVERTISING MANAGER
SERVPRO
12.2010 - 10.2019
- Managed all social media presence and advertising for the franchise with $9 million-dollar profits
- Built relationships with local insurance agencies to drive volume of business
- Maintained accurate Point of Contact logs to track potential leads
- Visited local business to promote services for potential future business
CO-OWNER/LEAD BARTENDER
Guedo’s Tacos
10.2016 - 04.2019
- Successfully founded and operated a new location of a local food institution
- Supervised staff, drove focus on customer service and experience
- Ensured appropriate staffing coverage through efficient scheduling and time-off management
- Co-developed and wrote new food and bar menus
- Conducted inventory and supply orders, ensuring accuracy of counts to balance the books
- Collaborated with vendors on deliveries and timely processing of payments
Skills
- Customer Service
- Interpersonal Communication
- Adaptability
- Multi-tasking
- Teamwork
- Inventory Management
- Point of sale systems
Timeline
Bar Lead/Bartender
Beach Bowl
06.2025 - Current
BARISTA
The PGA TOUR Global Home
05.2023 - 06.2025
SERVER
The Aqua Grill
05.2022 - 01.2023
LEAD BARTENDER/SHIFT LEAD
Ginger Monkey Gastropub
06.2019 - 12.2021
CO-OWNER/LEAD BARTENDER
Guedo’s Tacos
10.2016 - 04.2019
CUSTOMER SERVICE/ADVERTISING MANAGER
SERVPRO
12.2010 - 10.2019