Courtney Fawn Montgomery
Landers Ford Memphis
Memphis,Tennessee
19
years of professional experience
Diligent receptionist with solid background in managing front desk operations and ensuring smooth visitor experiences. Successfully handled high-volume call management and appointment scheduling, contributing to efficient office operations. Demonstrated organizational and communication skills to foster a welcoming environment.
Work History
Co-owner
6 Years 10 Months- Co-managed music equipment rental and technical assistance services for musicians.
- Maintained positive customer relationships.
- Recorded and managed financial transactions.
Customer Service Representative
4 Years 1 Month- Delivered exceptional customer service through client advisory, warranty service, returns, and exchanges, ensuring customer satisfaction and loyalty.
- Coordinated shipping of military apparel, supplies, and equipment to customers, facilitating timely delivery and meeting customer needs.
- Assisted customers with inquiries and product information to enhance shopping experience.
- Processed orders efficiently, ensuring timely fulfillment and accurate tracking updates.
- Resolved customer complaints through effective communication and problem-solving techniques.
Massage Therapist
1 Year- Assisted Physical Therapist and Chiropractor.
- Manual Therapy for patients under Worker’s Compensation with emphasis on strict standards on HIPAA Laws.
- Provided massage therapy for patients with personal and automobile accident injuries.
- Delivered exceptional customer service to enhance client satisfaction.
Front Desk Manager/ Office Coordinator/ Massage Therapist
3 Months- Consolidated and organized payroll for 12 employees, ensuring timely and accurate processing.
- Prepared and audited personnel and payroll documents to maintain system integrity.
- Processed diverse financial transactions in compliance with company policies.
- Managed ordering of spa and office supplies to maintain inventory levels.
- Ordered spa and office supplies.
- Provided the massage necessary to diminish the client’s issues.
Administrative Assistant
1 Year- Delivered customer service to automobile clients, addressing inquiries and ensuring satisfaction.
- Supported President with daily tasks, enhancing executive efficiency and organization.
- Managed administrative tasks, including answering calls and scheduling appointments, to streamline office operations.
- Engaged with customers to address inquiries and provide support.
Accounting Associate
7 Months- Reconciled accounts payable and receivable, ensuring timely payments and reporting discrepancies.
- Managed month-end closing procedures, enhancing accuracy in financial reporting.
- Developed and implemented streamlined accounting processes to improve operational efficiency.
- Processed financial transactions accurately and efficiently to maintain ledger integrity.
- Maintained a high level of confidentiality and professionalism when handling sensitive financial information, promoting trust among clients and colleagues.
- Addressed and resolved complex and unexpected variances.
- Assessed data and information to verify entry, calculation, and billing code accuracy.
Ford Service Advisor/ Ford Mobile Coordinator
5 Months- Coordinated service appointments, ensuring efficient scheduling and optimal resource allocation.
- Communicated with technicians to relay customer needs and updates accurately.
- Provided exceptional customer support, addressing inquiries and concerns effectively.
- Enhanced service processes by implementing feedback from customers and staff.
- Led initiatives to streamline communication between departments, improving overall service delivery quality.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
Education
- Nursing, Business, Psychology, Anthropology, Nutrition
- Word Processing, Mathematics, English, Art
- Anatomy, Physiology, Kinesiology, Business Ethics, Reflexology, Craniosacral Therapy
Skills
Financial Management
Interpersonal communication
Analytical Decision Making
Attention to detail
Attention to detail
Financial management
Customer support
Client relations
Problem resolution
Multitasking
Timeline
Ford Service Advisor/ Ford Mobile Coordinator
Landers Ford Memphis
2026.01 - 2026.06Read More
Accounting Associate
Autonation Ford
2025.06 - 2026.01Read More
Co-owner
Memphis Backline Rental
2012.05 - 2019.03Read More
Customer Service Representative
PX Supply EBay online store
2011.02 - 2015.03Read More
Massage Therapist
Memphis Spine and Rehab Center
2009.01 - 2010.01Read More
Front Desk Manager/ Office Coordinator/ Massage Therapist
Gould’s Salon and Day Spa
2008.06 - 2008.09Read More
Administrative Assistant
Bluff City Jaguar Land Rover
2007.01 - 2008.01Read More
Tennessee School of Massage
from Anatomy, Physiology, Kinesiology, Business Ethics, Reflexology, Craniosacral Therapy
Read More
Southwest Community College
from Word Processing, Mathematics, English, Art
Read More
University of Memphis
from Nursing, Business, Psychology, Anthropology, Nutrition
Read More