Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Courtney Ferguson

Hobart,OK

Summary

Dynamic professional with extensive experience at USPS, excelling in communication and conflict resolution. Proven track record in enhancing team productivity and customer satisfaction through effective supervision and organizational skills. Adaptable and dependable, I thrive in fast-paced environments, consistently delivering results while fostering a positive workplace culture.

Overview

10
10
years of professional experience

Work History

Rural Mail Carrier

USPS
Hobart, Oklahoma
06.2015 - Current
  • Delivered mail and packages to rural addresses efficiently and accurately.
  • Sorted incoming mail to ensure timely delivery throughout assigned areas.
  • Interacted with customers to address inquiries and provide service information.
  • Followed postal guidelines to handle sensitive materials securely.
  • Provided excellent customer service while interacting with customers on route.
  • Delivered mail and packages to rural residences, businesses, and post office boxes.
  • Organized mail for delivery in a timely manner according to established routes and schedules.
  • Performed other duties such as sorting mail, stocking shelves, maintaining inventory of supplies.
  • Verified accuracy of addresses before delivering mail or parcels.
  • Notified supervisor immediately if any irregularities were found during the route delivery process.
  • Communicated effectively with supervisors regarding route progress or changes.
  • Collected payments for COD items, postage due, and other fees as required.
  • Obtained signatures for registered, certified, and insured mail.
  • Reported any safety or security incidents encountered during the course of duty.
  • Collected outgoing mail from homes and businesses to deliver to post office for processing.
  • Routed all classes of mail in sequence of delivery along established route.
  • Sold stamps and money orders to mail customers along daily route.
  • Provided change-of-address cards and other postal forms upon customer request.
  • Followed established protocols for secure package delivery at customer locations.

Substitute supervisor

Usps
Hobart, Oklahoma
08.2024 - 10.2024
  • Supervised daily operations to ensure team adherence to safety protocols.
  • Coordinated workflow between departments to optimize productivity and efficiency.
  • Conducted regular performance evaluations and provided feedback to team members.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Complied with company policies, objectives and communication goals.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
  • Maintained positive working relationship with fellow staff and management.

Education

Some College (No Degree) -

NOC Enid
Enid, OK

Skills

  • Communication skills
  • Conflict resolution
  • Dependability
  • Continuous improvement
  • Adaptability
  • Multitasking
  • Organizational skills
  • Active listening

References

References available upon request.

Timeline

Substitute supervisor

Usps
08.2024 - 10.2024

Rural Mail Carrier

USPS
06.2015 - Current

Some College (No Degree) -

NOC Enid

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