Courtney Fitts
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Inventory Specialist
Walgreens
01.2022 - Current
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Coordinated with suppliers to establish optimal delivery schedules, reducing instances of overstock or stockouts.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Developed and implemented strategies to keep stocks organized and reduce excess inventory.
- Monitored and adjusted inventory levels to meet customer needs and demands.
- Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.
Customer Service Associate
Walgreens
08.2016 - 01.2022
- Assisted in the development of new customer service protocols to improve overall performance metrics.
- Met customer call guidelines for service levels, handle time and productivity.
- Implemented and developed customer service training processes.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Provided training and support to new associates to help provide high-quality customer service.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Loss Prevention Specialist/Senior Customer Service Associate
Ross Dress For Less
03.2015 - 07.2016
- Developed and presented training programs for clients and departments within company.
- Developed and launched on-site client training seminars to foster understanding and implementation of loss control strategies.
- Assisted in the apprehension and prosecution of shoplifters, deterring future incidents.
- Enhanced store security through regular surveillance and monitoring activities.
- Facilitated strong communication between store staff and loss prevention team, fostering awareness and cooperation among all personnel.
- Provided loss control reporting for prospects and clients.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering long-term relationships with clients.
Customer Service Cashier
Walmart
04.2013 - 08.2014
- Processed refunds and exchanges in accordance with company policy.
- Developed and managed relationships with customers to increase customer loyalty.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Counted money in drawers at beginning and end of each shift.
Education
High School Diploma -
Auburn Mountainview High School
Auburn, WA06.2009
Skills
- Inventory Counts
- Barcode Labeling
- Clear Communication
- Invoice and Manifest Review
- Order picking and processing
- Attention to Detail
- Inventory Tracking
- Order Fulfillment
- Order Checking
- Customer Relations
- Customer Service
- Stocking and Organization
I love to read, watching UFC , and hanging out with family
- I love non fiction / fiction book and novels
- My favorite UFC fighters are Israel Adesanya and Dustin Poirier
- Family is really important to me, I love watching shows with my mom and brothers It's our favorite hobbies.
Timeline
Inventory Specialist
Walgreens
01.2022 - Current
Customer Service Associate
Walgreens
08.2016 - 01.2022
Loss Prevention Specialist/Senior Customer Service Associate
Ross Dress For Less
03.2015 - 07.2016
Customer Service Cashier
Walmart
04.2013 - 08.2014
High School Diploma -
Auburn Mountainview High School