Courtney Fladger
Beaverton,OR
Summary
I am a results-driven retail leader with experience overseeing five store locations across three states at the height of my career. I’m operationally sound, sales-motivated, and people-focused, with a strong track record of driving performance, optimizing operations, and building high-performing teams. I lead with a balance of accountability and development, aligning business goals with team engagement to deliver consistent growth and exceptional customer experiences.
Overview
14
14
years of professional experience
Work History
Retail Senior Store Leader
Road Runner Sports
Oregon
11.2023 - Current
- Serve as the Gatekeeper in the retail division while partnering with Support Center to coordinate project execution and project time across 46 store locations.
- Directly in charge of retail communication to 46 store locations utilizing Zipline and creating monthly newsletter for the division.
- Oversee day-to-day payroll management for all store locations with DOMO and ADP to ensure monthly and yearly budgets are met.
- Train store leaders to create schedules and manage timecards.
- Review revenue trends throughout the year to determine optimal store operating hours.
- Identify and create standard operating procedure improvements in various platforms, including POS, RTS/RTV projects, day-to-day store operations with the goal of gaining efficiencies and streamlining current processes.
- Manage full store inventory in the division twice a year with DataScan which involves scheduling, processing shrink report with Aptos, product adjustments, and partnering with the finance team for opportunities.
- Remote
- Oversaw daily store operations, ensuring optimal customer experience and efficient workflow.
- Developed and implemented inventory management strategies to reduce stock discrepancies.
- Trained and mentored staff on sales techniques and product knowledge to enhance team performance.
- Analyzed sales data to identify trends, driving targeted marketing initiatives to boost revenue.
- Collaborated with vendors to negotiate contracts and secure competitive pricing for merchandise.
- Enhanced operational efficiency by streamlining processes and implementing best practices across teams.
- Led cross-functional teams in executing promotional events, increasing foot traffic and brand awareness.
- Managed budgeting and forecasting activities, aligning financial goals with operational objectives.
- Established strong relationships with vendors to secure favorable pricing terms for merchandise procurement while maintaining quality standards.
- Controlled shipments, inventory, purchasing and inspection to reduce workflow gaps.
- Reduced employee turnover rate by fostering a positive work environment and providing ongoing support to staff members.
- Cultivated strong client relationships, ensuring high levels of satisfaction and retention.
- Developed strategic account plans to drive client engagement and growth initiatives.
Retail Store Area Manager
Road Runner Sports
Oregon
02.2021 - 07.2023
- Ensure overall productivity of store revenue, grassroots marketing, daily payroll, loss prevention, store P&L, and team development.
- Closely manage a staff of 12 team members to ensure customer experience, revenue, and key performance indicators meet company standards.
- Support neighboring store locations with training and development of upcoming leaders.
- Train and develop new hires and internal promotions of current team members.
- Assist with creating and rolling out new operational initiatives and standard operating procedures for retail division.
- Create weekly schedule for store staff within forecast and allowable hours.
- Lead visual store projects, inventory counts, and product restock control.
- Communication via email with management team and corporate.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Upheld brand identity standards within the store location through consistent signage presentation merchandise displays following corporate guidelines.
- Coordinated staff training sessions on new products sales techniques ensuring team members well-versed equipped effectively sell merchandise meet customer needs.
- Implemented new promotional campaigns that effectively drove foot traffic into the store during seasonal events or product launches.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Senior Store Manager
Road Runner Sports
Tualatin, OR
02.2019 - 01.2020
- Directly in charge of inventory movements, shipping & receiving, store audits, and visual merchandise.
- Assist Store Manager with scheduling, payroll, and labor forecast in addition to develop team members to obtain store and individual sales goals.
- Conduct interviews for potential new hires. Including sales associates and lead positions.
Retail Store Leader
Road Runner Sports
Tualatin, OR
03.2017 - 01.2019
- In charge of assisting management staff with daily initiatives, including revenue sales goals, key performance indicators, and upkeep of store merchandise.
Team Lead
Road Runner Sports
Tualatin, OR
05.2016 - 04.2017
- Responsible for opening and closing procedures, including cash handling and daily deposits.
- Achieve personal sales goals and assist overall team sales goals.
Assistant Retail Store Manager
Carters and OshKosh B'Gosh
San Jose, CA
01.2014 - 12.2015
- Manage day of shift responsibilities, including cashiers, ticket times, and breaks with assistance of Aloha configuration system.
- Monitor daily and weekly sales goals.
- Perform start of day sales counts and end of day reconciliation.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Enhanced store operations by streamlining processes and reducing operational inefficiencies.
- Mentored new employees on product knowledge and customer engagement best practices.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Cashier Team Lead
Michaels Arts and Crafts
San Jose, CA
08.2012 - 03.2014
- Provide customer service through customer greeting and social interaction.
- Perform end of night till reconciliation.
- Store sanitation and maintenance.
- Handled customer inquiries and resolved issues promptly, enhancing overall satisfaction.
- Provided exceptional customer service, ensuring a positive experience for all guests.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of work area, adhering to health and safety standards.
- Collaborated with team members to maintain stock levels and ensure timely replenishment.
- Organized merchandise on shelves to optimize product visibility and accessibility.
Skills
- Office 365, Kronos, Aptos, DOMO, POS Systems, Epicor, Microsoft Word, Microsoft Excel, Adobe Photoshop, and Adobe Illustrator
Timeline
Retail Senior Store Leader
Road Runner Sports
11.2023 - Current
Retail Store Area Manager
Road Runner Sports
02.2021 - 07.2023
Senior Store Manager
Road Runner Sports
02.2019 - 01.2020
Retail Store Leader
Road Runner Sports
03.2017 - 01.2019
Team Lead
Road Runner Sports
05.2016 - 04.2017
Assistant Retail Store Manager
Carters and OshKosh B'Gosh
01.2014 - 12.2015
Cashier Team Lead
Michaels Arts and Crafts
08.2012 - 03.2014