Courtney Fleury
Summary
Dynamic professional with a proven track record in administrative and customer service roles, notably as a Customer Service Representative Manager at Solera. Excelled in complaint handling and escalation management, significantly improving customer satisfaction. Skilled in data entry and organization, adept at fostering positive relationships and achieving company goals through strategic planning and effective communication.
Overview
5
5
years of professional experience
Work History
Receptionist
Coggin Nissan of the Avenues
05.2024 - Current
- Corresponded with clients through email, telephone, or postal mail.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Substitute Teacher, K-12
ESS
08.2023 - 06.2024
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
Customer Service Representative Manager
Solera
01.2021 - 08.2023
- Developed customer service initiatives to improve performance and uplift satisfaction scores.
- Implemented company policies and procedures for professional, cohesive customer care.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Built positive rapport and relationships for high levels of customer satisfaction.
- Onboarded and trained customer representatives to meet performance and service goals.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Active Duty Soldier
US Army
09.2019 - 01.2021
- Secured and protected military property, assets, and personnel.
- Relayed crucial information and coordinated operations using radio communications equipment.
- Trained in infantry tactics, weapons and medical procedures for well-rounded field support.
- Trained in conflict resolution among subordinates, equals and superiors.
Education
Cosmetology License - Cosmetology
Parisian Spa Institute
Jacksonville, FL10-2025
Skills
- Data Entry
- Bookkeeping
- Clerical Support
- Organization skills
- Complaint Handling
- Escalation management
- Project Coordination
- Administrative Support
Timeline
Receptionist
Coggin Nissan of the Avenues
05.2024 - Current
Substitute Teacher, K-12
ESS
08.2023 - 06.2024
Customer Service Representative Manager
Solera
01.2021 - 08.2023
Active Duty Soldier
US Army
09.2019 - 01.2021
Cosmetology License - Cosmetology
Parisian Spa Institute
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