Courtney Foufos

Oregon,OH

Summary

Dynamic operations leader with a proven track record at Imaginative Beginnings Early Learning, enhancing efficiency through strategic planning and process improvement. Skilled in quality assurance and team leadership, I developed training programs that elevated staff performance and fostered a culture of collaboration, driving significant program enhancements and community engagement.

Overview

years of professional experience

Certification

Work History

Childcare Admin /Director of Operations

Imaginative Beginnings Early Learning

Northwood, OH

07.2021 - Current

Streamlined operational workflows to enhance efficiency and reduce turnaround times.
Developed training programs to improve staff performance and support professional development.
Implemented quality assurance protocols to maintain compliance with early learning standards.
Coordinated resource allocation to optimize classroom environments and maximize learning outcomes.
Established partnerships with local organizations to enrich curriculum offerings and community engagement.
Analyzed operational data to identify trends, driving strategic decision-making for program enhancements.
Monitored budget and utilized operational resources.
Oversaw day-to-day production activities in accordance with business objectives.
Collaborated with senior management to develop and execute long-term corporate goals and objectives.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.

Supervisor /Prep Cook /Assistant Catering Manager

Continental Food Service

Toledo, OH

02.2008 - 07.2021

Oversaw daily operations, ensuring compliance with food safety standards and quality control measures.
Trained and mentored staff on operational best practices, enhancing team performance and efficiency.
Implemented process improvements that streamlined workflows and reduced waste across service areas.
Coordinated inventory management, optimizing stock levels to meet demand while minimizing costs.
Managed customer relations, addressing concerns promptly to uphold high satisfaction levels.
Collaborated with upper management on strategic initiatives aimed at improving overall service delivery efficiency.
Developed staff schedules, balancing workloads to maintain service excellence during peak times.

Cashier Team Lead

Meijer

Oregon, OH

08.2004 - 02.2008

Supervised cashier team, ensuring efficient operations and excellent customer service.
Trained and mentored new cashiers, enhancing team productivity and service quality.
Implemented process improvements, reducing transaction times and increasing customer satisfaction.
Managed cash handling procedures, maintaining accuracy and compliance with company policies.
Resolved customer inquiries and complaints, fostering a positive shopping experience.

Education

High School Diploma -

Morrison R Waite

Toledo, OH

Skills

Operational efficiency
Operations oversight
Strategic planning
Strategic planning and execution
Process improvement
Quality assurance

Leadership training
Workforce planning
Team leadership
Teamwork and collaboration
Employee motivation
Staff development