Courtney Fryling
Billings,MT
Summary
Dynamic leader and strategic thinker, excelled as Residential Real Estate Market Manager at Stockman Bank, driving market share growth through innovative marketing strategies and robust data analytics. Skilled in business development and fostering relationships, I led a top-performing team to consistently surpass sales targets. Specializes in brand-building and sales operations, with a talent for nurturing high-performance cultures.
Overview
27
27
years of professional experience
Work History
Residential Real Estate Market Manager
Stockman Bank
10.2015 - Current
- Increased market share by identifying and capitalizing on emerging market trends. We are the #1 sales team in Billings.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Built brand awareness in local market.
- Leveraged data analytics tools to gain insights into customer behavior patterns and market share.
- Liaised between senior management and front-line team members to implement effective changes and revitalize market growth.
- Collaborated with other departments to ensure alignment of overall company goals with individual market objectives.
- Cultivated a high-performance culture within the team through motivational leadership techniques and ongoing skill development opportunities.
- Coached sales team members in effective selling strategies and closing techniques.
- Networked in market to build partnerships and connections with customers, Realtors, referral partners, Association of Realtors, HBA, Chamber of Commerce etc.
- Achieved monthly sales targets consistently by pursuing new business.
- Directed work of 11 sales professionals and 5 Loan Processors across 6 branches.
- Led sales team training initiatives to improve performance.
- Analyzed competitor strategies and developed countermeasures to maintain a competitive advantage.
- Fostered culture of innovation, encouraging team to propose and test new marketing approaches.
- Drove market share growth by developing and implementing strategic marketing plans that targeted key demographics.
Wholesale Account Executive
Multiple Companies. Details Upon Request.
06.1997 - 10.2015
- Achieved sales goals consistently through diligent prospecting and effective account management practices.
- Conducted cold calls to generate new accounts. Managed up to 150 Broker relationships.
- Fostered long-term relationships with customers to earn repeat business and encourage referrals.
- Investigated and resolved customer issues and complaints to retain customer business and preserve relationships.
- Successfully managed challenging situations or client complaints by remaining professional, empathetic, and solution-focused, ultimately preserving positive relationships even during difficult circumstances.
Education
Accounting
California Lutheran University
Thousand Oaks, CASkills
- New product launch
- Sales operations
- Promotional planning
- Lead prospecting
- Performance reporting
- Market reporting
- Brand-building strategies
- Sales process
- Business development and planning
- Rapport and relationship building
Timeline
Residential Real Estate Market Manager
Stockman Bank
10.2015 - Current
Wholesale Account Executive
Multiple Companies. Details Upon Request.
06.1997 - 10.2015
Accounting
California Lutheran University
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