Courtney Galos

As a restaurant cashier, my role involved a variety of tasks that ensured smooth operations and a positive experience for customers. Key responsibilities included:

• Managed cash and credit card transactions efficiently and accurately.
• Processed customer orders and ensured prompt service in a busy dining environment.
• Answered phone inquiries to assist customers with reservations and menu information.
• Addressed and resolved customer concerns, enhancing their satisfaction and dining experience.
• Maintained a welcoming atmosphere and provided excellent customer service.
• Collaborated with team members to ensure smooth operations and efficient service.

As a team member at Playa Bowls, I contributed to the atmosphere of the store while ensuring customers received high-quality service and delicious food. My role involved various tasks that supported both the kitchen and front-of-house operations. Key responsibilities included:

• Provided excellent customer service by engaging with customers, answering questions about the menu, and offering recommendations.
• Managed cash transactions efficiently at the register, handling payments.
• Addressed customer concerns and feedback to ensure a positive dining experience.
• Collaborated with team members to maintain a clean and welcoming environment.
• Promoted the brand's commitment to health and wellness through knowledge of menu offerings and ingredients.

As a Tennis Pro Shop Attendant, I provided customer service while managing daily operations of the shop. My responsibilities included:

• Answering phone inquiries and assisting customers with bookings for tennis lessons.
• Collaborating with tennis professionals to schedule lessons and coordinate events.
• Maintaining merchandise inventory, ensuring all products were adequately stocked and displayed.
• Opening and closing the shop independently, managing credit card transactions, and ensuring the shop's readiness for daily operations.
• Engaging with customers to provide product recommendations and support, enhancing their overall shopping experience.

This role honed my communication skills and deepened my understanding of the tennis community.