Courtney Gardner
Washington,IN
Summary
Results-driven assistant manager with customer service background, team leadership, conflict resolution, and operational efficiency expertise. Improve customer satisfaction through structured issue management and service recovery. Support team collaboration to deliver consistent customer outcomes.
Overview
10
10
years of professional experience
Work History
Assistant Manager, Customer Service
Exotic Medz
Washington , IN
03.2026 - 07.2026
- Coordinated training and onboarding for new customer service staff to enhance team readiness.
- Collaborated with management to refine customer service policies and procedures, improving service consistency.
- Responded to customer inquiries each day and resolved service issues quickly.
- Delivered assistance to customers for issue resolution and addressed issues and concerns.
- Analyzed customer data to identify trends and recommend improvements for service delivery.
- Supported inventory tracking and product availability for customer orders.
- Used a POS system to update products for online customers.
Cashier Helper
Jay C Food Store
Washington, IN
06.2016 - 05.2017
- Supported customers at checkout with courteous, efficient service.
- Kept checkout counters and store front clean, organized, and presentable.
- Processed cash, credit, and debit payments securely and responsibly.
- Delivered quick, friendly service at checkout to enhance customer experience. created smooth customer transactions.
- Quick, accurate purchase ringing supported positive customer service.
- Professional greetings set a welcoming tone for customer interactions.
- Clear answers about products, promotions, and pricing supported customer confidence.
Education
High School Diploma -
Pike Central High School
Petersburg, IN05-2010
Skills
- Customer service
- POS system management
- Customer feedback analysis
- Client satisfaction
- Employee training
- Staff onboarding
- Team building
- Stock management
- Problem solving
- Conflict resolution
- Communication skills
- Team collaboration
- Multitasking
- Multitasking
Accomplishments
- Core 40
Timeline
Assistant Manager, Customer Service
Exotic Medz
03.2026 - 07.2026
Cashier Helper
Jay C Food Store
06.2016 - 05.2017
High School Diploma -
Pike Central High School