Summary
Work History
Overview
Education
Skills
Timeline
Generic

Courtney Gibson

Lauderhill,FL

Summary

Proven track record in enhancing customer loyalty and teamwork, demonstrated at Oggetti Design through empathetic resolution of complaints and effective collaboration. Skilled in critical thinking and problem-solving, consistently contributing to productivity and satisfaction improvements. Mastery in active listening and data management underscores a commitment to excellence and continuous learning.

Work History

Customer Service Representative/Delivery Specialist

Oggetti Design
01.2015 - 03.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Wearhouse Operations Associate

American Fasteners Corp.
02.2014 - 04.2015
  • Contributed to increased productivity through effective collaboration with team members and supervisors on daily task.
  • Participated actively in weekly team meetings, sharing ideas and suggestions for continuous improvement opportunities.

Senior Barber

Kute Kutz Barber Shop
Miramar, FL
2010 - 2014
  • Contributed to increased productivity through effective collaboration with team members and supervisors on daily tasks.

Line Cook

Chilli's Grill & Bar
04.2003 - 01.2004
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.

PLL Clerck

United States Army Reserve
02.1997 - 03.2000
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Enhanced office organization with regular maintenance of files, records, and supplies inventory.
  • Fostered culture of continuous improvement by suggesting and implementing process enhancements.

Overview

26
26
years of professional experience

Education

Advance Individual Training Certificate - Clerical Skills

United States Army
Fort Bragg, NC
06.2000

High School Diploma -

North Miami Beach High School
North Miami Beach, FL
06.1997

Skills

  • Strong Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Can use criticisms to get better
  • Work well in a team

Timeline

Customer Service Representative/Delivery Specialist

Oggetti Design
01.2015 - 03.2023

Wearhouse Operations Associate

American Fasteners Corp.
02.2014 - 04.2015

Senior Barber

Kute Kutz Barber Shop
2010 - 2014

Line Cook

Chilli's Grill & Bar
04.2003 - 01.2004

PLL Clerck

United States Army Reserve
02.1997 - 03.2000

Advance Individual Training Certificate - Clerical Skills

United States Army

High School Diploma -

North Miami Beach High School

Similar Profiles

  • Teresita Almario

    Teresita AlmarioTeresita Almario

    Business Owner at Tetet Almario Commercio al Dettaglio di oggetti d'ArtigianatoBusiness Owner at Tetet Almario Commercio al Dettaglio di oggetti d'Artigianato

    View Profile
  • Cara Brown

    Cara BrownCara Brown

    Group People and Culture Coordinator at Design Group - Revolution by DesignGroup People and Culture Coordinator at Design Group - Revolution by Design

    View Profile
  • Ashley Breadon

    Ashley BreadonAshley Breadon

    Design Assistant at The Design House Interior DesignDesign Assistant at The Design House Interior Design

    View Profile
Courtney Gibson