Summary
Overview
Work History
Education
Skills
Timeline
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COURTNEY GLASS

SAN ANTONIO,TX

Summary

Accomplished Service Manager and former Army Officer with a proven track record at Kent Powersports, CTX Motoworks and US Army. Expert in logistics management and fostering team leadership, I excel in enhancing operational efficiency and customer satisfaction. My approach has significantly increased repeat business by leveraging conflict resolution skills and a positive attitude, ensuring high levels of client trust and team performance.

Overview

33
33
years of professional experience

Work History

Service Manager

CTX Motoworks
11.2022 - 08.2023
  • Met with customers to discuss service needs and offer available solutions.
  • Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.


Service Manager

Kent Powersports
04.2021 - 11.2022
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Developed and maintained positive relationships with customers to build rapport and trust.

Army Officer

US Army Fort Bragg
06.1990 - 08.2019
  • Mentored junior officers to develop leadership skills, fostering a culture of continuous improvement within the organization.
  • Enhanced team performance by implementing efficient communication and decision-making strategies.
  • Conducted thorough risk assessments to minimize potential hazards during military exercises and deployments.
  • Fostered a positive work environment, promoting collaboration and teamwork among diverse personnel.
  • Coordinated large-scale events such as training exercises or deployments, managing resources effectively to achieve desired outcomes.
  • Managed logistical operations effectively, ensuring timely delivery of supplies to support mission requirements.

Education

Bachelor of Science - Zoology

The Ohio State University
Columbus, OH

Certification - BMW, Honda, Harley Davidson Motorcycle Maintenance

Motorcycle Mechanics Institute
Orlando, FL
04.2021

Intermediate Certificate - Human Resources Management

Villanova University
Villanova, PA
07.2004

Bachelor of Science - Biology

University of Cincinnati
Cincinnati, OH
06.1991

Skills

  • Positive Attitude
  • Team Leadership
  • Multitasking and Organization
  • Problem-Solving
  • Customer Service
  • Reliable and Responsible
  • Customer Service Management
  • Conflict Resolution
  • Operational Efficiency
  • Crew Leadership
  • Logistics Management
  • Self Motivation

Timeline

Service Manager

CTX Motoworks
11.2022 - 08.2023

Service Manager

Kent Powersports
04.2021 - 11.2022

Army Officer

US Army Fort Bragg
06.1990 - 08.2019

Bachelor of Science - Zoology

The Ohio State University

Certification - BMW, Honda, Harley Davidson Motorcycle Maintenance

Motorcycle Mechanics Institute

Intermediate Certificate - Human Resources Management

Villanova University

Bachelor of Science - Biology

University of Cincinnati

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COURTNEY GLASS