Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Courtney Goss

Sault Ste. Marie,MI

Summary

I have worked in the health care system for almost 3 years. My position has helped me grow as a medical assistant tremendously. I have a history of working in foster care, as a case aide/behavioral aide for 5 years. Working in the child welfare setting helped me devlop the skills to interact with children of all ages. I am skilled at managing multiple cases with great attention to detail and knowledge of local resources. Known for providing caring and comprehensive support to families and children. Looking to continue in this field and explore other options. My passion is to help children along their path. Whichever way their journey takes them if I can have a positive impact I am doing my job correctly. I am in the process of obtaining my LPN license at this time.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Medical Assistant

My Michigan Health
11.2021 - Current
  • Increased patient satisfaction rates through proactive follow-ups on lab results and timely communication of pertinent information.
  • Managed appointment scheduling effectively, accommodating urgent visits while maintaining a smooth daily workflow for the entire team.
  • Assisted with clinical procedures, ensuring physician''s instructions were followed accurately for optimal patient outcomes.
  • Facilitated interdepartmental collaboration with nursing staff to enhance overall quality of patient care services provided.
  • Created an organized workspace by implementing efficient documentation practices and streamlining recordkeeping systems.
  • Supported healthcare providers by preparing examination rooms promptly before each appointment.
  • Provided exceptional patient support, addressing concerns and facilitating seamless appointment scheduling.
  • Collaborated with physicians to optimize patient scheduling, reducing wait times and enhancing patient satisfaction.
  • Established positive rapport with patients through empathetic communication and attentive service.

Treatment Foster Care Behavioral Aide

Wellspring Lutheran Services
05.2019 - Current
  • Identified and addressed individual mental health challenges to support patients.
  • Provided excellent service to patients through personable communication.
  • Documented information for charts, progress reports, assessments and other paperwork within specific timeframes.
  • Assessed patient needs and recommended appropriate courses of treatment.
  • Fostered crisis interventions by guiding team members in de-escalation of disruptive and unsafe behaviors.
  • Participated in assessments and visits with patients of all ages in various types of settings.
  • Scheduled and coordinated patient follow-up appointments.

Foster Care Case Aide

Wellspring Lutheran Services
09.2016 - Current
  • Documented and submitted updates to case records.
  • Provided court testimony detailing client behaviors, treatment plans and progress according to objectives.
  • Entered client data in centralized database and maintained up-to-date case records for all clients.

Bar Waitress

Talley's Log Cabin Bar
06.2011 - 09.2016
  • Maintained accurate cash handling practices while efficiently serving customers.
  • Maintained tidiness and organization throughout bar area.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Checked identification prior to serving.
  • Calculated charges, issued table checks and collected payments from customers.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.

Education

Nursing

Lake Superior State University
Sault Ste. Marie, MI

Nursing

Kirtland Community College
Roscommon, MI
07.2013

Johannesburg-Lewiston High School
Johannesburg, MI
06.2010

Skills

  • Planning
  • Leadership
  • Working collaboratively
  • Relationship building
  • Organizational skills
  • Communication
  • Time management
  • Flexible

Certification

I am required to take a minimum of 22 hours of trainings each year from my current workplace. I have gone above and beyond with these and use the NCTSN, RELIAS, and in person trainings. I can provide a more accurate list if necessary these are the ones that stand out most:

  • Nurturing Parenting Program
  • Externalizing and Disruptive Behaviors in Children and Adolescents
  • Introduction to Autism Spectrum Disorders
  • Issues of Attachment for Young and Traumatized Children and Their Caregivers
  • Basic life support
  • Implicit bias training
  • Human trafficking awareness and protection

Timeline

Medical Assistant

My Michigan Health
11.2021 - Current

Treatment Foster Care Behavioral Aide

Wellspring Lutheran Services
05.2019 - Current

Foster Care Case Aide

Wellspring Lutheran Services
09.2016 - Current

Bar Waitress

Talley's Log Cabin Bar
06.2011 - 09.2016

Nursing

Lake Superior State University

Nursing

Kirtland Community College

Johannesburg-Lewiston High School

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Courtney Goss