Courtney Gray
Executive Assistant
Raleigh,NC
Summary
Detail-oriented and driven Executive Assistant with expertise in problem-solving and managing daily office functions. Uniquely qualified to handle VIP visitors and guests. Proficient in MS Office Suite and office communications equipment operations. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
Work History
Executive Administrative Assistant
VisionPoint Marketing, LLC
Raleigh, NC
01.2022 - 09.2023
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Seamlessly interacted with colleagues to plan and complete special projects.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Handled confidential and sensitive information with discretion and tact.
Administrative Assistant
Confidential, Firm
Raleigh, NC
07.2020 - 09.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Created and maintained databases to track and record customer data.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Executive Assistant
Hutchison PLLC
01.2019 - 01.2020
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Handled confidential and sensitive information with discretion and tact.
- Updated and maintained confidential databases and records.
- Filed paperwork and organized computer-based information.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Supported several attorneys on day-to-day matters, including reviewing legal documents, sending invoices and correspondence to clients, shipping confidential material, and other necessary tasks
- Coordinated all inter-office celebrations, including birthdays, ordered catering biweekly, and created HR promotional material and posters
- Headed an international monthly newsletter, assisted other staff as needed and kept offices, stockroom and meeting rooms clean and tidy.
Academic Assistant
Duke Law School
01.2018 - 01.2019
- Assisted multiple professors in various tasks including data entry, transcription, copying, printing, creating and editing posters and other promotional materials, catering, social media, financials and other tasks as needed.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
Administrative Assistant
Cardinal Civil Contracting, LLC
01.2017 - 01.2018
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed filing system, entered data and completed other clerical tasks.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Office Manager/Hostess
Vinnie's Steak House & Tavern
01.2015 - 01.2017
- Responsible for social media updates, maintained cleanliness of office, improved marketing strategies, oversaw hostesses, created schedules for hostesses, greeted customers, scheduled reservations, called clients, coordinated tables, answered phone calls and delegated appropriately.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Customer Service Representative
Regus Management Group
01.2014 - 01.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
Catering Manager
Bruegger's Bagels
01.2011 - 01.2014
- Oversaw various catering orders and supply lists, ran deliveries and took catering phone calls.
- Designed catering packages to increase sales and customer experience.
- Promoted catering packages with most profitable outcomes without sacrificing client desires.
- Handled catering scheduling, ordered food and planned events.
- Oversaw food preparation and monitored safety protocols.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Motivated staff to perform at peak efficiency and quality.
Communications Intern
Bizwire
01.2011 - 01.2011
- Prepared social media posts and videos with eye for viral content strategies.
- Assisted with marketing strategy development to increase public awareness and customer engagement.
- Developed campaigns to increase public awareness of company and engage customers.
- Created media kits and utilized promotional materials to meet specific strategic initiatives.
- Used various social media platforms for media and blogger outreach.
- Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
Education
Associate of Applied Science - Science, Technology, And Society
Wake Technical Community College
Raleigh, NC 09.2012 - 05.2015
Skills
Personal Assistant Experienceundefined
Timeline
Executive Administrative Assistant
VisionPoint Marketing, LLC
01.2022 - 09.2023
Administrative Assistant
Confidential, Firm
07.2020 - 09.2021
Executive Assistant
Hutchison PLLC
01.2019 - 01.2020
Academic Assistant
Duke Law School
01.2018 - 01.2019
Administrative Assistant
Cardinal Civil Contracting, LLC
01.2017 - 01.2018
Office Manager/Hostess
Vinnie's Steak House & Tavern
01.2015 - 01.2017
Customer Service Representative
Regus Management Group
01.2014 - 01.2016
Associate of Applied Science - Science, Technology, And Society
Wake Technical Community College
09.2012 - 05.2015
Catering Manager
Bruegger's Bagels
01.2011 - 01.2014
Communications Intern
Bizwire
01.2011 - 01.2011
Similar Profiles
TRICIA VINCETRICIA VINCE
Web Project Manager at VisionPoint MarketingWeb Project Manager at VisionPoint Marketing
Victoria NavarroVictoria Navarro
Media Supervisor at VISIONPOINT MARKETINGMedia Supervisor at VISIONPOINT MARKETING
Ann RoseAnn Rose
Account Executive at VisionPoint MarketingAccount Executive at VisionPoint Marketing
Samuel GerardSamuel Gerard
Stagehand at Rock Creek EntertainmentStagehand at Rock Creek Entertainment
Kimberly HollandKimberly Holland
Phlebotomist at Quest DiagnosticsPhlebotomist at Quest Diagnostics